Gideon Mahiga

I am a dependable and proactive ICT diploma student with hands-on experience in IT systems, customer service, and team coordination. I thrive in fast-paced environments and bring a strong work ethic, adaptability, and a passion for technology. I am honest, hardworking, and eager to contribute meaningfully to any organization I join.

Seeking a role in IT support, customer care, administration, or operations to apply my technical skills, customer service experience, and problem-solving ability toward improving system efficiency and client satisfaction. Strong foundation in networking, troubleshooting, and digital tools, with a proactive approach and commitment to continuous learning. Currently pursuing certifications in cybersecurity and digital marketing to grow as a tech-savvy, value-driven professional.

I bring hands-on experience gained through internship and workplace exposure, along with strong communication and teamwork skills developed across customer-facing and technical roles. I am adaptable, detail-oriented, and eager to bring fresh energy and reliability to a growth-focused organization.

Assistant Supervisor at Olive Restaurant (2022-11 – 2022-12)

• Oversaw daily operations and coordinated staff to ensure efficient service delivery
• Managed Point-of-Sale (POS) systems and online ordering platforms for smooth transaction flow
• Handled customer inquiries and resolved service-related issues with professionalism and empathy
• Supported inventory tracking and shift scheduling to maintain operational consistency

Network Administration Intern at Ministry of Interior (2023-09 – 2023-11)

• Installed and maintained network hardware, including Cisco routers and switches
• Deployed and monitored workstations and network endpoints across departments
• Implemented VLANs to enhance network segmentation and security
• Provided first-line technical support to minimize system downtime
• Managed user access controls and antivirus/firewall updates
• Monitored network traffic to maintain secure protocols
• Maintained technical documentation, including network diagrams and SOPs
• Participated in security audits and vulnerability assessments

Diploma in Information Communication Technology (DICT) – Pc Kinyanjui Technical Training Institute (2022 – 2025)