Gillian Ngeso

Detailed-oriented professional with a background in office administration, sales and a degree in Statistics and IT. Eager to leverage my analytical skills gained to make more informed decisions.

Sales Officer - Platinum Credit Limited

(2023-07)

• Consulted with clients to customize repayment setups that matched their budgets, improving satisfaction and reducing payment delays.
• Served as the primary point of contact for client grievances, transforming negative experiences into positive brand interactions.
• Provided data-backed recommendations to guide clients toward safe, responsible financial choices that met their needs.

Office Administrator - Shevan Tracking Limited

(2023-08 - 2024-12)

• Managed sensitive client databases, tracking records, and contract documentation with zero compliance errors.
• Coordinated with operations teams to verify vehicle installation data and asset registration details.
• Ensured high-level accuracy during data entry to ensure accuracy and prevent data inconsistencies through data validation.

Intern - National Treasury and Planning

(2021-10 - 2022-01)

• Prepared structured reports and presentations using dashboards to support decision-making.
• Supported project coordination and documentation.

Bachelor of Science - Statistics and IT - THE COOPERATIVE UNIVERSITY OF KENYA (2018 - 2022)