IT administrator with Customer Service Skills.
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As a seasoned IT and Service Center professional, I have developed a wealth of experience in delivering exceptional customer service and technical support. I have a proven track record of ensuring smooth operations and developing customer-based response systems, as evidenced by my current role at Majorel Kenya.
In my previous role as a call center representative at CCI Kenya, I honed my communication and sales skills by utilizing consultative techniques to understand customer needs and recommend relevant products. I also followed up on customer service and satisfaction issues to ensure that their needs were met.
My technical acumen and ability to communicate clearly have been honed through my experience as an IT Technician at Safetyplus Consulting Limited, where I provided targeted support for technical issues and coordinated with management to establish systems requirements for software solutions. I hold a Diploma of Education in Information Technology from KCA University and have recently earned an EF Set Certificate, demonstrating my ability to understand complex technical writing and nuances of expression.
My passion for delivering exceptional customer service and technical support, coupled with my expertise in IT, make me a valuable asset to any team. Let's connect to discuss how my skills can benefit your organization.
KCA university graduate with a Diploma in Information Technology.
