Gladwell Kwogoh

Resourceful and highly organized Virtual Assistant with strong expertise in administrative support, communication management, and digital productivity tools. Known for delivering high-quality work, maintaining confidentiality, and providing reliable support to busy professionals and growing businesses. Proficient in managing schedules, handling customer inquiries, organizing documents, and supporting smooth day-to-day operations. Driven, adaptable, and committed to excellence in every task.

Virtual Assistant at Freelance (Present)

Provided administrative and operational support to individuals and small businesses with expertise in email management, scheduling, customer service, and document organization.

• Provided administrative and operational support to individuals and small businesses.
• Managed email correspondence, organized inboxes, and scheduled appointments efficiently.
• Assisted with customer service tasks, responding to inquiries professionally and promptly.
• Performed accurate data entry, document editing, and file organization to maintain smooth workflow.
• Conducted research for projects, content needs, and business operations.
• Utilized Microsoft Office and Google Workspace to create, update, and format documents and spreadsheets.
• Supported social media tasks such as content organization, posting assistance, and engagement tracking.
• Ensured high confidentiality, timely completion of assignments, and proactive communication.

Certification in Computer Packages – Egerton University

Certificate – High School