Gloria Kaburu

Results-driven operations and business development professional with over a decade of experience spanning tourism, healthcare, IT, and consulting sectors. Proven track record of scaling business operations, building high-performing teams, and developing sustainable client relationships. Adept at bridging technology and business strategy to drive revenue growth, optimize processes, and deliver exceptional customer experiences.

Currently leading operations for a Hawaii-based tourism enterprise while leveraging deep expertise in IT systems, marketing, and organizational development.

Chief Operations Officer at Aloha Fantasy Tours, LLC (2024-10 – Present)

• Oversee daily business operations including tour scheduling, transportation logistics, and customer service delivery.
• Collaborate with the CEO to set and execute long-term business strategies and identify new revenue streams and partnerships.
• Lead, mentor, and motivate staff across all departments; drivers, guides, customer support, and marketing.
• Implement training and development programs to maintain high service standards and the Aloha spirit culture.
• Oversee budgeting, forecasting, financial performance monitoring, and vendor contract management.
• Manage customer feedback channels and support marketing initiatives across Yelp, Google Ads, and TripAdvisor.
• Ensure compliance with all tourism, transportation, and safety regulations in Hawaii.

Business Development Executive at Psychological Health Services (2018-02 – 2024-03)

• Spearheaded training facilitation and program coordination across organizational departments.
• Developed and executed marketing plans and sales strategies that expanded the client base and boosted profitability.
• Conducted market research to identify and pursue new business opportunities in the mental health services sector.
• Maintained and nurtured long-term customer relationships to improve retention and overall experience.
• Managed the company website and digital presence to support branding and marketing goals.

Information Systems Analyst & Marketing Executive at Nagoya Holding Limited (2016-09 – 2017-12)

• Conducted market research and competitor analysis to inform product positioning and campaign direction.
• Planned and implemented effective marketing campaigns to grow brand awareness and drive sales.
• Aligned business functions with emerging technologies and managed IT operations and administration.
• Delivered consistent customer service support across digital and physical channels.

Administrative Assistant at Alternative Power Solutions Ltd (2015-09 – 2016-08)

• Managed information flow and maintained management filing systems to ensure operational efficiency.
• Coordinated technician schedules and supported various operational duties across the business.

Assistant Management Consultant at TIPS Management Services Ltd (2013-04 – 2014-12)

• Conducted research and coordinated training facilitation workshops for clients.
• Prepared business correspondence, presentations, and formal reports on interviews and assessments.

Assistant IT Officer at Easy Find Technology (2011-12 – 2012-03)

• Installed and configured point-of-sale systems for client businesses.
• Provided help desk support and resolved customer technical queries efficiently.

IT Support & Telecommunications Intern at Kenya Power (2012-01 – 2012-04)

• Supported maintenance of computer systems and telecommunications infrastructure.

Master of Science in Information System Management – KCA University (2014-05 – 2024-12)

Cisco Networking – African Advanced Level Telecommunications Institute (2012-04 – 2012-09)

Bachelor of Science in Business Information Technology – Mount Kenya University (2009 – 2011)

Diploma in Information Technology – Nyeri Technical Training Institute (2007 – 2009)

Kenya Certificate of Secondary Education (KCSE) – Christ the King Academy (2003 – 2006)