Golden Sunshine

Experienced hospitality and events professional with over 15 years of progressive experience in luxury hospitality, food and beverage operations, guest relations, event coordination, and team leadership. Proven track record of delivering exceptional guest experiences, coordinating successful events, supervising restaurant operations, and building strong client relationships. Highly organized, customer-focused, and adaptable, with the ability to thrive in fast-paced environments while maintaining the highest service standards.

Event Organizer - HEMINGWAYS WATAMU - Watamu, Kenya

(2023-01)

• Plan and coordinate corporate, social, and private events from conception to completion.
• Develop event schedules, budgets, staffing plans, and logistical arrangements.
• Liaise with vendors, suppliers, and internal departments to ensure seamless event execution.
• Implement marketing initiatives and promotional activities to increase event bookings.
• Supervise events on-site, ensuring client satisfaction and operational excellence.
• Prepare post-event evaluations and reports to identify opportunities for improvement.

Restaurant Supervisor - HEMINGWAYS WATAMU - Watamu, Kenya

(2018-01 - 2022-12)

• Supervised daily restaurant operations while maintaining exceptional service standards.
• Led and motivated service teams to deliver outstanding guest experiences.
• Managed inventory, stock control, and ordering processes.
• Addressed guest feedback professionally and resolved service-related concerns promptly.
• Ensured compliance with food safety, hygiene, and operational procedures.

Events Coordinator - HEMINGWAYS NAIROBI - Nairobi, Kenya

(2016-01 - 2018-12)

• Coordinated a wide range of corporate and social events.
• Managed event schedules, logistics, and operational requirements.
• Collaborated with multiple departments to ensure smooth event delivery.
• Conducted post-event reviews and implemented service improvements.

Demi Chef - HEMINGWAYS NAIROBI - Nairobi, Kenya

(2013-01 - 2015-12)

• Prepared and presented high-quality meals in accordance with established standards.
• Maintained strict food safety, hygiene, and sanitation procedures.
• Assisted in kitchen operations and supported team training initiatives.

Waitress - HEMINGWAYS RESORT WATAMU - Watamu, Kenya

(2011-01 - 2013-12)

• Delivered professional food and beverage service to guests.
• Managed guest seating, order taking, and payment processing.
• Built positive guest relationships and ensured customer satisfaction.
• Maintained cleanliness and presentation standards throughout service areas.

Sales & Marketing Assistant - BIG FIVE VENTURE SAFARIS - Kenya

(2010-08 - 2011-07)

• Managed safari bookings and customer inquiries.
• Prepared quotations, invoices, and travel documentation.
• Assisted in marketing initiatives and customer relationship management.
• Monitored payments and maintained accurate records.

Certificate - Food Service Skills & Customer Service - Hospitality Training Academy Ltd (2022-12)

Certificate - Food and Beverage - St. Francis Xavier Catholic Institute (2008-01 - 2010-12)