Goshi Mwangala

Accomplished hospitality professional with over 18 years of progressive experience in luxury hotels, resorts, restaurants, bars, banqueting operations and premium guest service environments. Proven expertise in food and beverage supervision, team leadership, guest relations, inventory management, revenue enhancement, staff training and operational excellence. Demonstrated success in leading multi-outlet operations, improving guest satisfaction, implementing service standards, controlling costs and developing high-performing teams.

Recognized for delivering exceptional guest experiences while maintaining the highest standards of hospitality, food safety and service quality.

Senior Food & Beverage Supervisor - The Majlis Resort - Lamu, Kenya

(2025-10)

• Lead daily operations across luxury dining outlets.
• Ensure delivery of five-star guest experiences and service excellence.
• Supervise and mentor service teams to maintain premium hospitality standards.
• Implement quality control measures for food and beverage service.
• Drive revenue growth through strategic upselling initiatives.
• Maintain strict compliance with health, safety and hygiene regulations.
• Coordinate staffing, scheduling and operational planning.

Restaurant Manager - Camellia Garden Restaurant - Nairobi

(2025-02 - 2025-09)

• Directed restaurant operations while maintaining exceptional guest satisfaction.
• Improved service quality through staff coaching and performance management.
• Managed supplier relationships, purchasing and inventory controls.
• Implemented operational procedures to enhance efficiency and profitability.
• Ensured compliance with food safety and licensing requirements.

Food & Beverage Supervisor - Sun N Sand Beach Resort - Kikambala

(2024-06 - 2025-01)

• Supervised restaurant operations and service delivery.
• Managed duty rosters, daily briefings and staff performance.
• Controlled stock requisitions, inventory and monthly stock counts.
• Handled guest feedback and resolved service concerns professionally.
• Coordinated with maintenance teams to ensure operational readiness.

Food & Beverage Supervisor - Pinewood Beach Resort - Diani

(2023-06 - 2024-05)

• Supervised food and beverage operations within resort outlets.
• Maintained high standards of cleanliness, hygiene and guest service.
• Conducted staff training, performance reviews and coaching sessions.
• Developed beverage promotions and signature cocktail offerings.

Head Bartender - Indian Ocean Beach Resort & Spa - Diani

(2019-03 - 2020-04)

• Managed beverage operations across multiple outlets and themed events.
• Planned and executed cocktail functions and banquet beverage service.
• Oversaw inventory management and stock control procedures.
• Enhanced guest satisfaction through personalized service delivery.

Head Bartender - Acacia Premier Hotel - Kisumu

(2015-04 - 2018-11)

• Managed bar and banquet beverage operations.
• Created innovative cocktail menus and event beverage packages.
• Controlled stock, purchasing and supplier coordination.
• Led training and development of bar teams.

Bartender / Barista - Sarova Taita Hills & Salt Lick Game Lodge

(2013-11 - 2015-04)

• Supervised daily beverage operations and guest service standards.
• Managed inventory, stock rotation and cost controls.
• Delivered staff training and operational supervision.

Waiter / Bartender - InterContinental Nairobi

(2008-08 - 2013-11)

Waiter / Bartender - Safari Park Hotel & Casino - Nairobi

(2006-03 - 2008-08)

Diploma - Hospitality Management - Gretsa University

Advanced Certificate - Food & Beverage Service & Sales (Supervisory Level) - Kenya Utalii College

Basic Certificate - Food & Beverage Service & Sales - Kenya Utalii College