Grace Achieng
HOSPITALITY | CUSTOMER SERVICE | RETAIL OPERATIONS
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About
Dependable and adaptable candidate with hands-on experience supporting customer service, order handling, delivery coordination, sales support and day-to-day shop operations. Currently pursuing a Diploma in Food & Beverage at Nairobi South Training Institute, with training in cookery, food hygiene, food and beverage service, table setting, menu planning and baking. Seeking a full-time opportunity in hospitality, kitchen support, hotel or restaurant service, customer service, retail operations or front-office support.
Brings a practical attitude, willingness to learn and focus on providing helpful, respectful service.
Experience
Shop Assistant / Customer Service Support at Adoyos Fish Shop (2020 – Present)
- Assist customers with enquiries and orders, aiming to provide friendly and helpful service.
- Handle customer orders and help coordinate deliveries.
- Support daily shop operations, including opening and closing tasks as required.
- Help maintain a clean, orderly and hygienic work environment.
- Promote products through direct customer interaction and verbal marketing.
- Work with others to complete routine tasks and keep operations running smoothly.
Education
Diploma in Food & Beverage – Nairobi South Training Institute
Kenya Certificate of Secondary Education (KCSE) – Kiserian Girls Senior Academy
