Grace Dhara

Goal-oriented lady with a pleasant personality and a tenacity that knows no restrictions and is Dedicated, driven and committed in ensuring customer satisfaction and a good trainer with over 14 years of experience both local and international

Senior Massage Therapist/ Trainer at Tina Beauty & Slimming Center (2022-02-03 – 2023-12-27)

• Coached the following massage techniques: Hot stone Massage, Lymphatic drainage massage, Lymphatic slimming massage, Brazilian slimming massage, Maderotherapy massage, Prenatal / postnatal Massage, Relaxation massage, Soft tissue massage, Deep tissue massage, Indian Head and shoulder Massage, Sports Massage, Swedish Massage, And Many more kinds of Massage
• Facial Technicians which include the following Hydra-Facial, Manual Facial
• Body care specialist which includes: Moroccan Bath, Turkish Bath, Body scrubbing/ Body Wrapping, Sauna/ Body Masking
• Feet and Hand care which includes: Moroccan pedicure / manicure, Tips and Gel applications

Beautician / Massage Therapist at Escape Salon and SPA (2021-02-28 – 2022-03-01)

• Waxing
• Pedicure/manicure (gel colours/normal polish)
• Hot stone massage
• Relaxation massage
• Lymphatic drainage
• Pregnancy massage
• Prenatal massage
• Deep tissue massage
• Hydracool facial
• Morrocan bath
• Turkish bath
• Eyebrows lamination
• Indian head massage
• Sports massage
• Cellulite massage
• Postnatal massage
• Local soft massage
• Swedish massage
• Body and coffee scrub

Beautician / Massage Therapist at House of Beauty Salon and SPA (2019-07-15 – 2021-02-16)

• All types of manicure and Gel polish(Express, luxury and French etc), Pedicure (classic, Express and luxury etc)
• Facial, full Body waxing, Body treatment (Body scrub)
• Cellulite package, North African massage, Hot stone massage, Deep tissue and Soft tissue massage
• Moroccan Bath
• Hair treatments( Aloe Vera treatment, Normal wash and dry, molato scrub)
• Full face threading
• Sports massage
• Indian Head and Shoulder massage
• Relaxation
• HydraFacial

Security Screener at GSS CERTIS (2017-09-05 – 2019-07-05)

• Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
• Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
• Maintained strong customer service while conducting all screenings.
• Observed behavior of personnel and guests to look for suspicious actions.

Customer Service Agent/ Beautician at Movida SPA (2015-03 – 2017-08)

• Recommended products to customers and suggested other options if preferred product was unavailable.
• Evaluated customer information to explore issues, develop potential solutions and maintain highquality service.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Contacted customers to return routine and general calls promptly.
• Delivered superior client services, fostering strong rapport, retention and satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
• Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.

Direct Sales Agent at Euro Direct Co. W.L.L (2010-08 – 2014-03)

• Made outbound calls to existing customers to upsell advertising packages.
• Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
• Conducted market research to attract clients in new territories.
• Developed strong relationships with advertisers and negotiated pricing following established procedures.
• Contacted clients in person and on telephone to obtain feedback about services purchased.

Certificate in Hydra Facial – Cosmo QA

Certificate in Administration and secretariat – Excellence Training Institute (2019-01)

Certificate in Secondary Education – RECOREC Secondary school

Diploma in Beauty and Cosmetology – Beauty point Institute