Grace Lwangu

I have a knack for problem solving and work well independently and with little oversight. I am adept at prioritising multiple ongoing projects. @Additionally, I am adept at:@• Consulting with customers to evaluate their needs, determine best services and suggest additional services that may be of interest.@• Maintaining up to date knowledge of services,procedures, and regulations to ensure accurate and effective service. @• I am self-starter and excel at handling customer inquiries, policy changes and resolving conflicts quickly. @• I am also deeoly familiar with several proprietary computer software systems and adapt quickly to new programs.

CCI Kenya

Designation : Customer service representative@Role : Customer Service Representative Spirit Airlines, CCI Kenya Made flight bookings for@customers. Made flight modifications, cancellation and general flight information to the@customer. Upsell better seats, more laugage which increases revenue to the company.

Created@rapoot and trust with customers to retain them into always flying with us. Maintained a good@quality analysis score as well as a good customer satisfaction rate. Shutterfly, CCI Kenya@Answered product related questions and offered more information related to the product@Assisted the customer with creating memorable gift cards , photo books and products offered@by Shutterfly.

Maintained a customer account database information (cancelling and updating@customer's account). Prepared monthly reports on customer satisfaction Received best@performed awards Promoted to Floor support person where I could assist new colleagues with@more information of the product knowledge. Maintained customer retention rate of 40% and@above the company average.

Diploma in Professional Culinary Arts@Cascade school of Hospitality