Grace Msagha

Assistant Team Leader - Umoja Shoe Company

(2025-02)

Inventory & Stock Coordination: Managed administrative tracking for footwear inventory, utilizing Excel to monitor stock levels, coordinate size replenishments, and minimize discrepancies between the stockroom and the sales floor.
Logistics & Supplier Liaison: Coordinated communication between regional distribution depots, suppliers, and retail store teams to ensure timely delivery and processing of seasonal footwear shipments.
Operational Reporting: Compiled daily and weekly retail performance reports, tracking sales metrics, footwear defective returns, and staff attendance for review by the senior leadership team.
Team & Schedule Administration: Organized and distributed shift schedules for retail staff, optimizing floor coverage during peak shopping hours while overseeing administrative onboarding for new team members.
Customer & Escalation Management: Handled complex administrative customer service inquiries, including tracking special customer orders, processing loyalty rewards, and resolving billing or return issues.
Audit & Compliance Control: Oversaw cash register reconciliation, daily deposit documentation, and visual merchandising compliance audits to ensure the branch consistently met corporate brand standards.

Retail Attendant - Umoja Shoe Company Ltd

(2023-12 - 2025-01)

Top Sales Performance: Exceeded personal sales targets through excellent customer service, contributing directly to overall store revenue growth.
Team Collaboration: Worked closely with floor colleagues to maintain tidy displays, share busy shift workloads, and hit daily shop targets.
Workflow Optimization: Introduced a simple size-checking routine with teammates that cut customer waiting times and speeded up sales.
Store Stock Tracking: Handled daily stock counting and sales floor replenishment, ensuring sizes were organized and inventory records matched.
Peer Support: Helped train and onboard new store hires on cash register operations, product features, and customer care standards.
Earned Promotion: Earned a promotion to Assistant Team Leader due to reliable attendance, strong teamwork, and consistent sales performance.

Self employed - Self employed

(2022-05 - 2023-11)

Operational Management: Independently managed business operations, including budgeting, client communication, and resource allocation.
Data Integrity: Ensured high accuracy in data entry and management, utilizing advanced Excel functions for data cleansing.
Agile Execution: Demonstrated adaptability by successfully executing diverse, time-sensitive, and freelance projects.
Time Optimization: Balanced multiple, parallel income streams through exceptional organizational and scheduling skills.
Financial Tracking: Monitored revenue streams, tracked business expenses, and managed cash flow across multiple independent contracts.
Problem Solving: Applied high adaptability and resourcefulness to quickly resolve diverse, on-demand physical and digital challenges.

Data Researcher - World Vision Mwatate

(2021-01 - 2022-04)

Field Team Data Collection: Partnered as an active field team member to accurately gather high-volume research data under demanding outdoor conditions.
Shared Asset Safekeeping: Collaborated with the team to securely track, transport, and safeguard company iPads during daily field operations.
Collective Problem Solving: Worked together with teammates to overcome unexpected outdoor challenges and maintain high data collection standards.
Team Database Entry: Pooled field results with team members to compile, clean, and log data into Microsoft Excel and Word.
Participated in pre-testing data collection tools including Kobo Collect, STAR, YHBS, FGDs and household questionnaires.
Maintained accurate information for reporting and research activities.

Personal Assistant to the CEO - International Centre for Reproductive Health Kenya (ICRHK)

(2020-10 - 2020-12)

Managed the director's schedule and calendar to support efficient daily activities.
Handled administrative tasks, travel bookings and coordination requirements.
Prepared reports and supported the CEO with routine administrative follow-up.

Data Researcher - World Vision Mwatate

(2020-02 - 2020-09)

Field Team Data Collection: Partnered as an active field team member to accurately gather high-volume research data under demanding outdoor conditions.
Shared Asset Safekeeping: Collaborated with the team to securely track, transport, and safeguard company iPads during daily field operations.
Collective Problem Solving: Worked together with teammates to overcome unexpected outdoor challenges and maintain high data collection standards.
Team Database Entry: Pooled field results with team members to compile, clean, and log data into Microsoft Excel and Word.
Participated in pre-testing data collection tools including Kobo Collect, STAR, YHBS, FGDs and household questionnaires.
Maintained accurate information for reporting and research activities.

Psychology Volunteer - Coast Provincial General & Referral Hospital / ICRHK

(2019-02 - 2020-01)

Confidential Counseling Support: Actively provided emotional support, crisis counseling, and guidance to clients while maintaining strict privacy standards.
Client Morale Boosting: Fostered a safe, encouraging environment to rebuild client confidence during highly stressful situations.
Secure Database Entry: Logged sensitive client case data accurately into secure information systems.
Office & File Coordination: Managed front-desk scheduling, organized case files, and maintained smooth administrative workflows.
Multi-Disciplinary Teamwork: Collaborated closely with medical and legal teams to coordinate comprehensive patient logistics.
Records Safekeeping: Maintained absolute confidentiality and secure storage for all sensitive center documentation.

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