Grace Msagha

Psychology with IT graduate with experience supporting administration, customer service, data management, scheduling, records, reporting and team coordination. Experienced in calendar and travel booking, report preparation, customer communication, complaint handling, data entry, record maintenance, KPI tracking and staff support. Proficient in Microsoft Word, Excel, Access and PowerPoint, with strong organization, communication, problem-solving and time-management skills.

Seeking an Administration Coordinator role where strong administrative and coordination capabilities can support efficient daily operations.

Assistant Team Leader - Umoja Shoe Company

(2025-02)

• Inventory & Stock Coordination: Managed administrative tracking for footwear inventory, utilizing Excel to monitor stock levels, coordinate size replenishments, and minimize discrepancies between the stockroom and the sales floor.
• Logistics & Supplier Liaison: Coordinated communication between regional distribution depots, suppliers, and retail store teams to ensure timely delivery and processing of seasonal footwear shipments.
• Operational Reporting: Compiled daily and weekly retail performance reports, tracking sales metrics, footwear defective returns, and staff attendance for review by the senior leadership team.
• Team & Schedule Administration: Organized and distributed shift schedules for retail staff, optimizing floor coverage during peak shopping hours while overseeing administrative onboarding for new team members.
• Customer & Escalation Management: Handled complex administrative customer service inquiries, including tracking special customer orders, processing loyalty rewards, and resolving billing or return issues.
• Audit & Compliance Control: Oversaw cash register reconciliation, daily deposit documentation, and visual merchandising compliance audits to ensure the branch consistently met corporate brand standards.

Retail Attendant - Umoja Shoe Company Ltd

(2023-12 - 2025-01)

• Top Sales Performance: Exceeded personal sales targets through excellent customer service, contributing directly to overall store revenue growth.
• Team Collaboration: Worked closely with floor colleagues to maintain tidy displays, share busy shift workloads, and hit daily shop targets.
• Workflow Optimization: Introduced a simple size-checking routine with teammates that cut customer waiting times and speeded up sales.
• Store Stock Tracking: Handled daily stock counting and sales floor replenishment, ensuring sizes were organized and inventory records matched.
• Peer Support: Helped train and onboard new store hires on cash register operations, product features, and customer care standards.
• Earned Promotion: Earned a promotion to Assistant Team Leader due to reliable attendance, strong teamwork, and consistent sales performance.

Self employed - Self employed

(2022-05 - 2023-11)

• Operational Management: Independently managed business operations, including budgeting, client communication, and resource allocation.
• Data Integrity: Ensured high accuracy in data entry and management, utilizing advanced Excel functions for data cleansing.
• Agile Execution: Demonstrated adaptability by successfully executing diverse, time-sensitive, and freelance projects.
• Time Optimization: Balanced multiple, parallel income streams through exceptional organizational and scheduling skills.
• Financial Tracking: Monitored revenue streams, tracked business expenses, and managed cash flow across multiple independent contracts.
• Problem Solving: Applied high adaptability and resourcefulness to quickly resolve diverse, on-demand physical and digital challenges.

Data Researcher - World Vision Mwatate

(2021-01 - 2022-04)

• Field Team Data Collection: Partnered as an active field team member to accurately gather high-volume research data under demanding outdoor conditions.
• Shared Asset Safekeeping: Collaborated with the team to securely track, transport, and safeguard company iPads during daily field operations.
• Collective Problem Solving: Worked together with teammates to overcome unexpected outdoor challenges and maintain high data collection standards.
• Team Database Entry: Pooled field results with team members to compile, clean, and log data into Microsoft Excel and Word.
• Participated in pre-testing data collection tools including Kobo Collect, STAR, YHBS, FGDs and household questionnaires.
• Maintained accurate information for reporting and research activities.

Personal Assistant to the CEO - International Centre for Reproductive Health Kenya (ICRHK)

(2020-10 - 2020-12)

• Managed the director's schedule and calendar to support efficient daily activities.
• Handled administrative tasks, travel bookings and coordination requirements.
• Prepared reports and supported the CEO with routine administrative follow-up.

Data Researcher - World Vision Mwatate

(2020-02 - 2020-09)

• Field Team Data Collection: Partnered as an active field team member to accurately gather high-volume research data under demanding outdoor conditions.
• Shared Asset Safekeeping: Collaborated with the team to securely track, transport, and safeguard company iPads during daily field operations.
• Collective Problem Solving: Worked together with teammates to overcome unexpected outdoor challenges and maintain high data collection standards.
• Team Database Entry: Pooled field results with team members to compile, clean, and log data into Microsoft Excel and Word.
• Participated in pre-testing data collection tools including Kobo Collect, STAR, YHBS, FGDs and household questionnaires.
• Maintained accurate information for reporting and research activities.

Psychology Volunteer - Coast Provincial General & Referral Hospital / ICRHK

(2019-02 - 2020-01)

• Confidential Counseling Support: Actively provided emotional support, crisis counseling, and guidance to clients while maintaining strict privacy standards.
• Client Morale Boosting: Fostered a safe, encouraging environment to rebuild client confidence during highly stressful situations.
• Secure Database Entry: Logged sensitive client case data accurately into secure information systems.
• Office & File Coordination: Managed front-desk scheduling, organized case files, and maintained smooth administrative workflows.
• Multi-Disciplinary Teamwork: Collaborated closely with medical and legal teams to coordinate comprehensive patient logistics.
• Records Safekeeping: Maintained absolute confidentiality and secure storage for all sensitive center documentation.

BSc - Psychology with IT - Maseno University (2014 - 2021)

HTS - Counselling Services - LVCT Health Mombasa (2021-06 - 2021-07)

Kenya Certificate of Secondary Education - Nakuru Girls High School (2010 - 2013)