Grace Wangari

Adaptable, independent and organized Virtual Assistant/Transcriptionist, with 3 years experience providing multi-functional administrative support. Eager to obtain a challenging Virtual Assistant position with a reputable company, where I can utilize my customer service and administrative skills, to support and drive business growth.

I am highly motivated, trainable and a good team player.

2023-2024

Philadelphia, USS

Virtual Healthcare Assistant, Remote

Primary Care of York, USA

•Managed a high-volume of calls, responding to over 100 inquiries per day with a 95%

satisfaction rate from patients and clients.

•Scheduled over 100 appointments per week, ensuring all patients were informed and prepared for their individual appointments.

•Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.

•Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.

•Maintained comprehensive, confidential patient records, inputting patient data and visit records to facilitate physician and medical staff activities.

•Called-in patients' medication refills to their respective pharmacies.

2019 – 2021

Austin, USA

Transcriptionist, Remote

Rev, USA

•Listened carefully, paying attention to accent and cultural nuances.

•Transcribed content from legal hearings and interviews, typing with meticulous accuracy and precision to deliver verbatim results.

•Produced transcripts for clients, working to exact specifications and delivering high-

standard results.

•Transcribed audio accurately for use on social media posts, heightening user engagement with video content.

•Worked with a typing speed of over 80wpm to deliver efficient transcription services.

•Transcribed audio from various sources, listening attentively to deliver correct, actual dictation.

El Centro College, Dalla Texas.

2002-2004

Associates Degree in Business and Office Management.