Grace Wanjiku
Front desk and houskeeping roles
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About
I am enthusiastic and diligent with great passion for hospitality.I give my all in terms of energy,creativity and ethical responsibility when it comes to manipulating tasks.
Experience
Samburu Simba Lodge:All hospitality departments.
Front Office | Housekeeping | Food and Beverage | Food Production | Stores& Control|
ROLES.
-Ensured all duties were performed within the stipulated time.
-Promptly addressed customer concerns and complaints.
-Issued goods to various departments and made new orders.
-Ensured there was no wastage of resources.
-Made reservations and bookings for guests and billed payments.
-Cleaned and organized guest rooms.
-Prepared meals , took orders and served guests.
Crowne Plaza Nairobi Airport:Housekeeping Department.
ROLES
-Performing deep cleaning and regular cleaning.
-Handling guest requests and complains.
-Reporting safety and maintenance issues to my seniors.
-Cleaning guest rooms and floors.
-Collecting ,Cleaning and delivering guest laundry.
-Assigning work and Supervising housekeeping staff.
-Inspecting Clean guest rooms and clearing them ready for Check-In.
-Machine Operation and maintenance.
Education
2018-2021
Amboseli Institute Of Hospitality And Technology:Diploma In Hospitality Management.
