Habiba Marsa

Customer-focused Business Administration and Management graduate with front desk and hospitality experience welcoming guests, managing calls and correspondence, and providing administrative support. Fluent in English and Swahili, with strong interpersonal and communication skills, high emotional intelligence, and a professional, positive approach to customer service across diverse cultural backgrounds. Proficient in Microsoft Office, calendar and schedule management, and coordinating meetings, visitor arrangements, and travel logistics.

Front Desk Receptionist at Grand Cafe and Indian Cuisine (2024-07 – 2026-01)

Served as first point of contact for guests, customers, and business visitors, ensuring a positive and memorable first impression.

• Managed front desk operations, including check-ins, checkouts, and guest record management.
• Handled incoming calls, emails, and correspondence in a timely and professional manner.
• Coordinated meeting arrangements, document preparation, and file organization for management and staff.
• Issued visitor badges, tracked guest movement, and coordinated with housekeeping, security, and other departments to meet guest needs.
• Processed payments for services and bookings, and issued receipts and invoices accurately.
• Managed calendars and schedules while maintaining professionalism and confidentiality.
• Relayed messages to staff and management promptly, supporting smooth day-to-day office operations.

Front Desk / Customer Service Assistant (Part-Time) at Mem's Cafe (2023-01 – 2023-12)

• Welcomed and greeted customers warmly, providing excellent, professional customer service.
• Took accurate orders and served food and beverages promptly.
• Handled customer inquiries, complaints, and feedback with a strong customer service mindset.
• Received and answered incoming phone calls, directing them appropriately.

Diploma in Business Administration and Management – Kiambu Institute of Science and Technology (2021-09 – 2024-07)

Kenya Certificate of Secondary Education (KCSE) – Mpesa Foundation Academy (2017-01 – 2021-12)