Hagar Cherono

I am a seasoned, enthusiastic, motivated, and knowledgeable customer service agent who is always optimistic and strives to achieve both my personal and organizational goals.

Currently, I am working at CCI Kenya as a call center agent.

The specifics of this role included:

· Complaints and query handling

· Customer retention through excellent customer service

· Support the team in the absence of the team leader

As an agent, I am the go to person and a favorite to many customers at CCI Kenya Metro by T-Mobile. I always strive to ensure that customers feel welcome and gain insight from customized conversations whilst working to resolve their queries.

Through the years, I have worked with major brands including Entukei,Nation media and Senik communication. I have attached my Resume for your review.

I would be grateful for the opportunity to display my abilities further at a personal interview.

Feb 2022 to Date

Customer Service Agent

CCI(METRO BY T-MOBILE)

Duties:-

● Manage large amounts of incoming phone calls.

● Identify and assess customers needs to achieve satisfaction.

● Build sustainable relationships and trust with customer accounts through open and interactive communication.

● Provide accurate , valid and complete information by using the right methods.

● Handle customer complaints , provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution.

● Keep records of customer interactions , process customer accounts and file documents.

● Follow communication procedures,guidelines and policies.

● Take an extra mile to engage customers.

October-November 2021

Generation Programme Kenya

Certificate in Digital Customer Service