Halima Nasula

I am a graduate Student at KCA (Msc. DataAnalytics ) while also being employed at Wananchi Group as a Service Engineer with a currently growing skill set in the Data Analytics field. Frankly, I am passionate about analytical engineering . Skills: Python, Apache Kafka, Flume, Hadoop, Pyspark, Tableau and PostgreSQL, among others. I look forward to gaining experience in this exciting field and contribute to it.

Service Engineer at Wananchi Group (K) Ltd. July 2018- Current

 Extensive troubleshooting and remote fault finding for all customer escalated matters including but not limited to HFC, GPON, METRO, MPLS, WiMAX, DTH, SDH, VSAT, TV , domain hosting and managed Wi-Fi.

 Open trouble tickets, share regular updates and follow up to closure after resolution with exceptional investigation and debugging skills

 Liaise with internal / external partners on last-mile faults.

 Good knowledge of network management systems such as Solarwinds and Cacti so as to analyze, provide feedback and recommendations for improvements on network.

 Generate and create customer and internal reports on link performance and analyze trends.

 Follow up on any tasks which are allocated by the Technical Support Team Leader.

Systems Engineer at Vayacom Ltd. September 2017-July 2018

 Provided direct line support, troubleshooting and resolution to customer internet issues for both home and business networks.

 Installed and configured Mikrotik and TPLink routers, switches and Access Points for client network connectivity.

 Responded to client service requests during and after business hours.

 Developed a strong understanding of networking including routing, subnets, and diagnostics.

 Participated in the implementation and testing of Android Boxes for interested clients.

• Msc. Data Analytics, KCA Main Campus , Ongoing
• Telecommunications and Information Technology, Kenyatta University, Main Campus  Graduated with 2nd Class Upper Division
• Data Analytics Nanodegree, ALX Programme by Udacity
• Excel Basics for Data Analysis, IBM
• Introduction to Relational Databases (RDBMS) , IBM
• Data Visualization and Dashboards with Excel and Cognos, IBM