Operations Director
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Senior business management professional with over 30 years in experience in facilities management and hospitality. Passionate and motivated individual with service delivery mindset. Business delivery strength lies in organic growth, cost and overhead management, business profitability & sustainability.
Customer service delivery and the ability to work under pressure. I make a difference by making things happen. One of my biggest strengths is the ability to implement operational standards and to gain client confidence through detailed turnaround and retention strategies
I have worked in facilities management for the last 17 years of which the last 19 months have been at Makini School in Nairobi. In my 17 years I have managed to turnaround 4 major contracts for a facilities management company in South Africa. Each of these clients were listed companies on various stock exchanges.
Each of these clients had given my previous employer notice and we managed to turn the projects around, achieve financials goals and targets with delivering service excellence. Prior to this I was a senior lecturer at Tshwane University of Technology in Hospitality.
2.
National diploma: Food (Completed 1983) (TUT)
a. Food 1, 2 & 3
b. Nutrition 1,2 &3
c. Food and beverage management 1 & 2
d. Hospitality maintenance 1
e. Safety & Maintenance
3.
National Higher Diploma: Post school education (Completed 1985) (TUT)
a. Educational technology for Post school levels b.
Andragogy’s c. Didactics
4.
National Higher Diploma: Food (1986) (TUT)
a. Business administration and Food b. Industrial psychology c. Food 4
d. Personnel management e. General management f. Maintenance management
