Happiness Ombego

Executive Virtual Assistant at Doctor-Flow Family Medicine (2026-01 – 2026-04)

Managed inbox communications and scheduling, ensuring timely responses and well-structured calendars
Developed and implemented workflow automations to reduce manual tasks and improve operational efficiency
Set up and integrated a chatbot on the clinic website to improve patient communication and response time
Created and implemented Standard Operating Procedures (SOPs) to streamline processes and maintain consistency
Generated and deployed QR codes to improve access to services, information, and patient engagement
Supported SEO optimization efforts to improve online visibility and digital presence
Maintained accurate records, handled data entry, and ensured organized documentation systems
Maintained confidentiality and handled sensitive healthcare information with professionalism

Executive Administrator at President/CEO (2026-01 – 2026-04)

Build and manage boards on Monday.com to track projects, tasks, deadlines, and priorities
Assign, monitor, and regularly update tasks on Monday.com to ensure visibility and accountability
Manage executive email inboxes, including sorting, prioritization, and timely responses
Oversee calendar management, scheduling meetings, and coordinating availability across stakeholders
Coordinate virtual meetings, prepare agendas, and ensure follow-ups on action items
Support smooth day-to-day operations through proactive organization and consistent communication

Administrative Support at Grace Helping Hands (2025-09 – 2025-12)

Ensured efficient daily office operations by delivering administrative support and completing tasks promptly
Managed a variety of tasks, including emails, data entry, and document organization, utilizing Microsoft Office tools (Word, Excel, Outlook, PowerPoint)
Coordinated schedules by arranging meetings, managing calendars, and organizing appointments
Compiled reports, updated records, and maintained both digital and physical filing systems with precision
Assisted team members through correspondence, follow-ups, and overall office coordination
Managed sensitive information with professionalism, discretion, and meticulous attention to detail

Executive Virtual Assistant at CEO Smartpave (2024-06 – 2025-08)

Managed the CEO's calendar and inbox, ensuring timely responses, prioritized scheduling, and efficient coordination of daily activities
Scheduled and organized meetings, appointments, and virtual engagements with internal and external stakeholders
Prepared professional correspondence, reports, and meeting minutes while maintaining confidentiality and accuracy
Monitored tasks, deadlines, and follow-ups to support effective decision-making and smooth workflow for executive operations
Assisted in managing the CEO's Facebook presence by handling posts, updates, and communication to enhance brand visibility and engagement
Strengthened executive communication flow and improved scheduling efficiency by ensuring proactive calendar management and clear follow-up on key action items

Personal Assistant at Private Employer (2021-05 – 2024-05)

Coordinated and managed the employer's daily schedule, including appointments and errands
Oversaw budgeting, monitored expenses, and managed household purchases with precision
Assisted in event planning and key activities, ensuring everything was prepared on time
Made informed decisions on the employer's behalf, upholding trust and confidentiality
Streamlined communication and ensured efficient operations within a dynamic home environment

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