Harriet Mugure

Customer-focused professional with over six years of experience in customer service, client relations, and community engagement. Currently pursuing a Certificate in Tours and Travel with a focus on airline ticketing and travel operations. Passionate about creating exceptional customer experiences and assisting clients with travel planning. Strong communication, organisational, and problem-solving skills.

Sales Representative - Seacret Direct Kenya

(2025-01)

• Assisted customers, built client relationships, handled enquiries, processed orders, achieved sales targets
• Built strong customer relationships through personalised service

Sales Associate - Retail & Gadget Store

(2023-01 - 2025-12)

• Assisted customers, processed POS transactions, managed stock, resolved customer concerns
• Consistently delivered excellent customer service leading to repeat business

Community Health Volunteer - Kenya Red Cross Society

• Community outreach, first aid support, disaster preparedness, environmental clean-ups
• Strengthened leadership, communication and teamwork through community programmes

Certificate - Community Health and Development - Thika School of Medical and Health Sciences (2020-01 - 2022-12)

KCSE - Kihara High School (2016-01 - 2019-12)