Hedwick Nyangayi

I envision a career focused on advancing international relations through research and policy analysis. With a strong academic background from Kenya Methodist University, I am equipped to navigate complex global issues. My interests include human rights advocacy, sustainable development, and conflict resolution, peacekeeping driving me toward roles in think tanks or international organizations such as the United Nations.

I believe informed policy decisions are essential for addressing conflict root causes. My aim is to provide actionable insights that enhance global governance and foster collaboration for a more just world. I am an ambitious and dedicated professional who recently completed my Bachelor's degree in International Relations at Kenya Methodist University.

My academic journey has instilled in me a strong understanding of global issues, diplomacy, and international law. I am passionate about humanitarian efforts and conflict resolution, seeking to apply this knowledge in practical settings through opportunities that will be availed to me. I possess excellent communication and analytical skills, enabling me to engage effectively with diverse cultures and perspectives.

As I prepare to enter the professional world of Diplomatic relations, I am committed to making a meaningful impact on global challenges, particularly in areas related to human rights and sustainable development. My ultimate goal is to work with International organizations and Diplomatic Corps that aligns with my values of promoting peace and security worldwide.

Environmental Intern - Next Gen For Earth.Org - Karen, Nairobi

(2025-04)

• Assist in the development of research study tools
• Attend planning and coordination of Zoom meetings
• Support the translation of study tools from English to Swahili using designated software tools (training will be provided)
• Assist in data collection activities in Busia and Kilifi Counties (as scheduled during the project timeline)

Interviewer- Call Centre Department - IPSOS

(2021-03 - 2021-03)

• Answering inbound calls, routing them to the right departments, and managing outbound calls for follow-ups or sales
• Resolving customer complaints, providing accurate product or service information, and escalating complex issues to supervisors
• Documenting all interactions
• Meeting key performance indicators like average handling time (AHT), first call resolution (FCR), and customer satisfaction scores

Surgery Department- Intern (Office Assistant) - AGA KHAN UNIVERSITY HOSPITAL, Nairobi - Nairobi

(2011-07 - 2012-01)

• Managing front desk tasks like greeting visitors, answering multi-line phones, screening calls, and routing inquiries or messages
• Handling mail sorting, office supply inventory, ordering stock, and ensuring general office organization and cleanliness
• Scheduling meetings, coordinating calendars for staff or executives, and assisting with event preparation or logistics
• Performing data entry, filing, basic record-keeping, and supporting special projects like report compilation or correspondence

Volunteer at Hospitality Desk - AGA KHAN UNIVERSITY HOSPITAL, Nairobi - Nairobi

(2011-07 - 2011-07)

Board of Trustees AGA KHAN UNIVERSITY HOSPITAL, Nairobi at the opening of the Heart and Cancer Centre for his Highness the Aga Khan

• Greeting visitors with a smile, directing them to departments or services, and assisting with kiosks, wheelchairs, or basic navigation
• Answering phones, distributing mail/messages, and handling inquiries or registrations for showers, laundry, or caseworkers
• Stocking supplies, maintaining desk areas, and supporting ad-hoc needs like escorting guests or event seating
• Ensuring cleanliness checks, check-ins, and basic coordination, often in shifts of 2-4 hours

Client Relations - Intern - AGA KHAN UNIVERSITY HOSPITAL, Nairobi - Nairobi

(2011-03 - 2011-07)

• Assisting with client communications, such as responding to inquiries, coordinating meetings, and documenting interactions in CRM systems
• Conducting research on client needs, preparing reports or presentations, and following up on feedback or issues
• Supporting outreach efforts like brand networking, travel coordination, or sponsorship activities to enhance client engagement
• Handling basic account management tasks, escalating complex problems, and ensuring timely delivery of client resources

Election Observer - ELOG Centre for Governance and Development

(2010-08 - 2010-08)

• Observing polling station setup, voter check-in, ballot issuance, and voting to verify procedures follow regulations without interference
• Monitoring vote counting, tabulation, and result reporting at central sites, including mail-in ballot processing and equipment testing
• Documenting irregularities, such as voter intimidation or procedural errors, and reporting findings impartially via checklists or forms
• Checking voter lists, drop boxes, and canvassing while respecting voter privacy and not disrupting operations

Administrative Secretary - Regional & International Security Consulting Ltd

(2007-11 - 2011-01)

• Typing, editing, and formatting reports, documents, and correspondence while maintaining databases and filing systems
• Managing schedules by arranging appointments, meetings, travel, and events, including preparing agendas and taking minutes
• Handling communications like screening calls, directing emails, greeting visitors, and liaising with departments or the public
• Monitoring supplies, petty cash, office upkeep, and assisting with research, data entry, or special projects as needed

Polling Clerk - Electoral Commission of Kenya

(2002-12 - 2002-12)

• Assisting the Presiding Officer with setup, including arranging polling booths, equipment, and preparing for the 7am opening while keeping the station tidy
• Verifying voters by checking ID, marking electoral registers and corresponding lists, then issuing ballot papers
• Ensuring voters vote secretly, deposit ballots correctly, and assisting those with disabilities or handling postal votes per regulations
• Closing procedures like dismantling the station, completing paperwork accurately, and returning the site to good order

Bachelor of Arts - International Relations - Kenya Methodist University (2023-05 - 2025-08)

Diploma - International Relations - Kenya Methodist University (2022-01 - 2023-08)

Certificate Course - Secretarial and Computer Packages - Loreto Convent Msongari College (2004-01 - 2004-06)

Kenya Certificate of Secondary Education - Aga Khan High School (1997-01 - 2000-12)

Kenya Certificate of Primary Education - Lavington Primary School (1993-01 - 1996-12)

Start of Primary Education - Loreto Convent Msongari Primary School (1989-01 - 1992-12)