Hellen Kioko

Senior HR Leader with 12+ years' multi-country experience across Energy, Manufacturing, BPO and Financial sectors. Proven record of building HR systems from scratch, driving people strategies that enhance productivity, engagement, and workforce optimization across Kenya, Uganda, Tanzania, Rwanda, Zambia, Botswana and Seychelles. Led a 5-year HR transformation road map boosting engagement by 40% and productivity by 30%.

Board-level exposure includes People & Culture and Governance Committees, advising C-suite on HR strategy, compliance, and culture transformation.

Senior Human Capital Business Partner - CCI Global

(2024-11)

• Lead end-to-end HC partnership for large, complex international campaigns covering 600+ employees, driving performance, engagement, compliance, and workforce stability.
• Partner with Operations leaders as trusted advisor on workforce performance, engagement, compliance, and organizational effectiveness within a high-volume contact centre environment.
• Analyze attrition, absenteeism and productivity trends, supporting Business Enabling Functions and Operations Managers with targeted action planning.
• Support investigations, disciplinary processes, and hearings while ensuring adherence to policy, labour legislation, and client requirements.
• Facilitate skip levels, surface themes, and drive closure of employee experience gaps.
• Provide coaching to leaders on HC policies, performance management, and risk mitigation.
• Present monthly people metrics to business stakeholders to guide decision-making and headcount planning.

Senior HR Business Partner - Jaguar Petroleum - Kenya, Uganda, Tanzania

(2021-04 - 2024-10)

• Lead HR across 3 countries for 100+ employees, partnering with MD and Board on people strategy, transformation, and compliance.
• Develop the HR function from scratch while scaling the business to regional operations.
• Deliver 30% productivity growth and 40% engagement improvement by embedding a performance culture and core values.
• Develop a 5-year HR roadmap covering talent acquisition, leadership programs, and regional workforce planning.
• Implement HR Shared Services model optimizing recruitment, onboarding, and payroll operations using Sage 300 People for payroll processing and reporting.

Head of Human Resources - RAMCO Printing Works

(2019-12 - 2021-03)

• Manage HR for 700+ employees, including union relations, compliance, and workforce planning.
• Deliver 18% cost savings through organizational restructuring supported by MS Excel advanced dashboards for manpower and cost tracking.
• Roll out KPI-based performance management integrated with SAP SuccessFactors for evaluation and reporting.

Head of Human Resources – Africa - UNIMONI

(2018-09 - 2019-11)

• Oversee HR across 7 African countries, reporting to Global CPO and advising Regional CEO on transformation.
• Implement regional compensation strategy using SAP SuccessFactors for pay equity and analytics.
• Launch a high-potential leadership program achieving 65% internal promotions in 12 months.
• Establish Africa HR Shared Services model leveraging SAP Success Factors to streamline payroll and MS Teams for cross-border HR coordination.

Human Resource Manager - MRM (Safal Group)

(2015-09 - 2018-08)

• Lead HR for large manufacturing unit, delivering 17% cost savings via workforce optimization.
• Negotiate two CBAs with wage increments under 5% while maintaining strong union relations.
• Design leadership development and mentorship programs, tracking progress through Excel-based HR scorecards.
• Raise employee engagement to 88% and introduce cross-functional training paths tracked using SAGE 300 People.

Bachelor of Business Administration - HR Option - St. Pauls University (2014)