Hellen Mwondu

Detail-oriented and adaptable professional with extensive experience in data annotation, quality review, and customer support within business process outsourcing environments. Proven ability to analyze, evaluate, and improve data quality while adhering to strict guidelines and performance metrics.

Strong

English communication skills (written and verbal) with the ability to provide clear, structured feedback. Experienced in supporting AI training workflows through data labeling, validation, and accuracy checks.

Business Processing & Outsourcing Agent at Samasource Kenya (2019-03 – 2025-12)

Annotated, labeled, and processed large datasets to support AI model training and data-driven workflows. Conducted quality review and validation checks while analyzing data outputs for errors and improvement areas.

• Annotated, labeled, and processed large datasets to support AI model training and data-driven workflows
• Conducted quality review and validation checks to ensure accuracy, consistency, and compliance with guidelines
• Analyzed data outputs and identified errors, inconsistencies, and improvement areas
• Provided structured feedback to improve data quality and workflow efficiency
• Maintained high productivity and quality scores in a performance-driven environment
• Followed detailed instructions and adapted quickly to changing project requirements
• Collaborated with teams to resolve data-related issues and improve processes
• Handled customer-facing tasks requiring clear communication and problem resolution

Bachelor of Business and Entrepreneurship in Business and Entrepreneurship – Open University of Kenya (2026-01)

Digital Customer Service Program in Customer Service – Generation Program Kenya (2023-07 – 2023-08)

Diploma in Front Office and Customer Service in Front Office and Customer Service – Nairobi Institute of Business Studies (2017-01 – 2017-11)