Hellen Ndanu

Hardworking, resourceful and ambitious administrator and entrepreneur with extensive understanding of business and administration theory with its practical implementations.

Experience of understanding business setups which includes; business management, customer services, economics application, accounting and finance, entrepreneurship, auditing, computer applications and statistics, with minimal supervision whilst working in a team environment with multiple priorities and tight deadlines. Having an active commitment to continuous improving quality standards when performing customer services in an industry and improving the business at large. Possessing an ability to communicate complex and sensitive information for an understandable form, colleagues and clients.

Would like to work for a successful organization that award achievement and offers great opportunities for carrier development.

Parts Manager – Parts Department - Mutindwa Toyota Enterprises Ltd.

(2024-01)

• Manage the day-to-day operations of the parts department.
• Oversee inventory management, including stock ordering, receiving, and stock control.
• Process customer and workshop parts orders accurately and efficiently.
• Liaise with suppliers to source parts and monitor order status.
• Prepare quotations, invoices, and purchase orders.
• Conduct regular stock reconciliations and maintain accurate inventory records.
• Coordinate with the workshop and service departments to ensure timely parts availability.
• Provide excellent customer service by responding to inquiries and resolving parts-related issues.
• Prepare departmental reports and support continuous process improvement initiatives.
• Maintain accurate documentation of all parts transactions.

Accounts Intern – Accounts Department - Mutindwa Toyota Enterprises Ltd.

(2023-01 - 2023-12)

• Assisted in processing and filing financial documents.
• Maintained accurate accounting records and documentation.
• Supported invoice preparation, payment processing, and bank reconciliations.
• Performed data entry and updated accounting records.
• Assisted in preparing financial reports and maintaining filing systems.
• Worked collaboratively with the accounts team to support daily financial operations.
• Maintained confidentiality when handling financial information.
• Developed strong attention to detail, communication, organizational, and time management skills.
• Gained practical experience in accounting procedures and financial administration.

Industrial Attachment - Meru Coffee

(2022-04 - 2022-07)

• Interpersonal skills with the ability to work collaboratively as part of as team
• Record maintenance skills
• Ability to plan, develop and coordinate multi-skill
• Problem - solving skills
• Communication skills – presenting oral and written arguments relating with customers
• Time management skills
• Sales and credit skills
• Attitude and emotion control
• Minutes writing
• Field work
• Credit finace

Diploma - Business Administration - MERU UNIVERSITY OF SCIENCE AND TECHNOLOGY (2021-01 - 2023-12)

Kenya Certificate of Secondary Studies - Mwaani Girls High School (2018-12)

Kenya Certificate of Secondary Studies - Makueni Girls High School (2014-01 - 2017-12)

Junda Academy Mombasa (2004-01 - 2011-12)

Kenya Certificate of Primary Education - Utafiti PRIMARY SCHOOL (2012-01 - 2013-12)