Hellen Njoki

A reliable and experienced Human Resource professional with a solid background in human resource management, insurance, and organizational support. Brings practical experience in people management, confidential records handling, and day-to-day administrative coordination. Recognized for strong interpersonal skills, adaptability, and a steady approach to working in structured, fast-paced environments.

Committed to supporting organizational goals through professionalism, consistency, and effective teamwork.

Human Resource Management and Development Officer - Ministry of Health - State Department for Medical Services

(2020-10)

• Support day-to-day human resource operations including staff records management, deployment documentation, and personnel files.
• Coordinate HR administrative processes.
• Assist in employee onboarding, transfers, and documentation reviews.
• Provide support to staff inquiries and contribute to smooth office operations within the HR department.
• Maintain accurate records and support reporting requirements as needed.

Unit Manager - Jubilee Insurance Company

(2017-06 - 2018-06)

• Recruiting financial advisors.
• Training of insurance products and other company trainings as the company may advice.
• Opening markets on behalf of the company with other organizations.
• Field support for the newly recruited financial advisors.
• Supervision and overseeing the activities of the team.

Bancassurance Officer - Jubilee Insurance Company

(2016-12 - 2017-05)

• Selling insurance products
• Managed client onboarding, policy documentation, and follow-ups to ensure customer satisfaction.

Human Resource Officer - Centre for Health Solutions (CHS)

(2016-10)

• Assisted in HR documentation, staff coordination, and record management.

Human Resource Assistant - Ernst & Young

(2014-10 - 2015-01)

• Working on a government project (CARPS) to facilitate coming up with optimal staffing numbers.
• Reviewing the existing structures/ designs in Working on a government project (CARPS) to facilitate coming up with optimal staffing numbers.

Administration / HR Assistant - Jants Tours and Travel Services

(2013-12 - 2014-04)

• Handle general office duties such as answering calls, managing emails, and receiving visitors.
• Maintain office supplies and coordinate procurement of stationery and travel materials.
• Manage schedules, appointments, and travel arrangements for staff and clients.

Administration / HR Assistant - Federation of Kenya Women Lawyers (FIDA)

(2012-10 - 2013-10)

• Coordinating organizations supplies and procurement
• Organizing for scheduled workshops, activities and travel bookings
• Offering assistance to other programs as requested
• Overseeing day to day administration processes for effective support to operations and service delivery
• Assisting in filling of staff and all organizational files
• Assisting in the front office duties

Research Assistant - Kenya National Bureau of Statistics (KNBS)

(2010-06 - 2010-11)

• Door to door visits and collecting data
• Compiling all the findings
• Preparing reports for the findings

Secretary - Joally Enterprises

(2009-02 - 2010-05)

• Dealing with customer enquiries
• Sending and receiving office correspondence
• Handling telephone calls
• Accounting and recording of all payments
• Liaising with the field team to coordinate all field activities
• Representing the office in negotiations with interested customers and securing contracts with them.

Intern - Ministry of Finance

(2006-03 - 2006-04)

• Preparation and pensions.
• Assist in salary payment and reviews.

Bachelor of Commerce - Commerce - Mount Kenya University (2021 - 2025)

Diploma in Personnel Management - Personnel Management - Kenya Polytechnic University College (2005 - 2007)

Kenya Certificate of Secondary Education (KCSE) - Gitwe Girls Secondary School (2000 - 2003)

Kenya Certificate of Primary Education (KCPE) - Milimani Primary School (1992 - 1999)