Hellen Wanjiku

A highly organized and results-oriented Executive Administrative Assistant with 17+ years of experience providing exceptional support to senior executives across diverse industries. Proven ability to manage complex schedules, prioritize tasks effectively, and anticipate needs, ensuring executives operate with maximum efficiency. Skilled in communication, relationship building, and project management, adept at streamlining workflows and implementing processes to optimize productivity.

Possesses strong analytical and problem-solving skills, thriving in fast-paced environments and demonstrating discretion and confidentiality in all matters. Eager to leverage extensive experience and expertise to contribute to a dynamic team and support the success of a driven organization.

Executive Admin Assistant at Anno Real Estate Ltd (2023-11 – 2024-10)

• Transaction Management: Complete real estate transaction paperwork efficiently, ensuring timely deal closures.
• Compliance & Deadlines: Monitor deadlines, provide timely notices, and ensure legal and tax compliance for each transaction.
• Scheduling & Coordination: Schedule appointments, open houses, and final walkthroughs for all parties involved.
• Community Outreach: Organize events to foster positive relationships and brand awareness within the local community.
• Marketing & Branding: Create brochures, flyers, online marketing materials, and social media posts to build and maintain brand identity.
• Team Communication: Compile and distribute weekly/monthly reports, communicating key results to keep the team aligned with company goals.
• Customer Service: Deliver exceptional customer service to sellers, buyers, and lenders, aiming for high satisfaction ratings.
• Professional Development: Actively participate in training sessions to continuously improve administrative skills specific to the real estate industry.

Personal Assistant at Playstreet School (2023-07 – 2023-09)

• Project Management: Successfully achieved project milestones and exceeded expectations.
• Team Leadership: Demonstrated exceptional leadership by coordinating cross-functional teams to achieve goals.
• Receptionist: Greeted and assisted visitors, creating a welcoming first impression.
• Phone System Management: Managed multi-line phone system, directed calls, and provided information.
• Scheduling & Resource Management: Scheduled appointments, meetings, and conference rooms, optimizing resource allocation.
• Inventory Management: Maintained and organized office supplies and equipment inventory, preventing shortages.
• Logistics & Administration: Efficiently handled incoming/outgoing mail, packages, and deliveries.
• Travel Coordination: Coordinated travel arrangements for executives and staff, including booking flights/hotels/transportation.
• Increased project completion rate by 95% by effectively managing milestones and exceeding expectations.
• Reduced team communication gaps by 70% by facilitating collaboration and clear communication across cross-functional teams.
• Improved customer satisfaction by 60% by providing exceptional service and creating a welcoming first impression.

Administrator at Makini Schools (2012-10 – 2023-06)

• Project Management: Achieved project milestones, exceeding expectations and delivering exceptional results.
• Team Leadership: Demonstrated strong leadership skills, effectively coordinating cross-functional teams.
• Software Expertise: Developed expertise in utilizing industry-leading project management software tools.
• Visitor Relations: Welcomed and assisted walk-in visitors, ensuring a positive first impression.
• Security Management: Managed and maintained office access control, guaranteeing security and safety.
• Logistics Management: Coordinated the scheduling of meetings and meeting rooms, optimizing space utilization.
• Supply Chain Management: Monitored and replenished stationery and office supplies, minimizing shortages.
• Facility Management: Oversaw the cleanliness of the office and kitchen, maintaining a tidy and organized workspace.
• Increased Project Efficiency: Achieved consistent on-time and within-budget project completion, exceeding initial targets.
• Enhanced Team Collaboration: Fostered a strong team spirit and improved collaboration across departments, leading to improved project outcomes.
• Streamlined Office Operations: Implemented efficient systems for access control, scheduling, supply management, and facility upkeep, resulting in cost savings and improved operational effectiveness.

Customer Care Representative/Advisor at ABSA Bank (2009-12 – 2012-08)

• Client Acquisition Specialist: Grew client base through strategic product marketing, tailoring solutions to customer needs.
• Client Relationship Manager: Provided prompt, compassionate support, resolving inquiries efficiently for high satisfaction.
• Financial Consultant: Offered tailored financial guidance and product recommendations, building long-term client relationships.
• Cross-functional Collaborator: Collaborated effectively with diverse teams to achieve shared goals.
• Performance-Driven Professional: Consistently exceeded sales targets and performance expectations.
• Increased client base by 35% through strategic marketing.
• Maintained 90% client satisfaction by resolving Z% of inquiries efficiently.
• Exceeded performance goals by 15%, prioritizing exceptional client service.

Sales Representative at New People Media Centre (2006-01 – 2009-10)

• Achieved project milestones and delivered results exceeding expectations, consistently exceeding sales targets.
• Demonstrated strong leadership skills by effectively coordinating cross-functional teams, resulting in improved collaboration and project efficiency.

Intern/Radio Assistant (2003-02 – 2003-04)

• Completed radio editing tasks efficiently and met project deadlines, demonstrating a strong work ethic and commitment to quality.
• Developed radio programs in compliance with company policies and standards, ensuring accuracy and adherence to brand guidelines.

Diploma in Journalism and Public Relations – Technical University of Kenya (2004-07)

Certificate MS – Institute of Advanced Technology (IAT) (2002-02)

Kenya Certificate of Secondary Education – Ngaru Girls High School (1996-01 – 1999-01)