Henry Musembi

Hospitality | Customer Service | Industrial & Operations Experience

Talent

MachakosMember since August 21, 2026

Welcome, seat, and serve guests in warm, courteous, professional mannerPresent menus, explain items, beverages and daily specials accuratelyTake accurate orders & enter into POS system, relay to kitchen/bar promptlyServe food & beverages professionally, check satisfaction & address concernsPrepare bills, process payments (Cash, M-Pesa, Card) & issue receipts accuratelyMaintain cleanliness of dining areas, tables, service stations, set/reset tablesAdhere strictly to food safety, hygiene, health and workplace safety standardsExcellent communication, multitasking under pressure, support restaurant operati

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About

Dedicated and customer-focused hospitality professional with 3+ years experience in Food & Beverage service and Industrial Operations. Strong in customer service, teamwork, food safety and operations support. Passionate about delivering exceptional dining experience, working under pressure and maintaining professionalism. Flexible to work shifts, weekends and holidays as required by 67 Airport Hotel. Male applicant supporting gender balance efforts.

Experience

Waiter / F&B Service - Sarova Panafric Hotel, Nairobi - Nairobi

(2023-01)

Serving 80+ guests daily in main restaurant and banquets. Coordinating with kitchen and bar for timely delivery.
Ensuring guest satisfaction, handling billing and payments.
Performing opening and closing duties per hotel procedures.

Customer Service & Operations Assistant - Industrial Area, Nairobi - Nairobi

(2021-06 - 2022-12)

Supported operations, customer handling, teamwork during busy periods, adherence to workplace health and safety standards, maintaining professionalism and efficient service.