Henry Musembi

Dedicated and customer-focused hospitality professional with 3+ years experience in Food & Beverage service and Industrial Operations. Strong in customer service, teamwork, food safety and operations support. Passionate about delivering exceptional dining experience, working under pressure and maintaining professionalism. Flexible to work shifts, weekends and holidays as required by 67 Airport Hotel. Male applicant supporting gender balance efforts.

Waiter / F&B Service - Sarova Panafric Hotel, Nairobi - Nairobi

(2023-01)

• Serving 80+ guests daily in main restaurant and banquets. Coordinating with kitchen and bar for timely delivery.
• Ensuring guest satisfaction, handling billing and payments.
• Performing opening and closing duties per hotel procedures.

Customer Service & Operations Assistant - Industrial Area, Nairobi - Nairobi

(2021-06 - 2022-12)

• Supported operations, customer handling, teamwork during busy periods, adherence to workplace health and safety standards, maintaining professionalism and efficient service.

Certificate/Diploma - Hospitality / Food & Beverage Service - Kenya Utalii College (2020 - 2021)

Certificate - Industrial Operations & Customer Service | Food Handler Medical Certificate