Henry Sisa

Highly professional VIP waiter specializing in luxury lounge service, cigar expertise, and whisky pairings, supported by formal training in Nutrition and Dietetics. Adept at curating bespoke guest experiences, including allergen-aware recommendations and nutritionally informed meal guidance. Recognized for exceptional attention to detail, discretion, and the ability to exceed expectations in elite hospitality settings.

Waiter - CIEL RESTAURANT AND LOUNGE

(2026-04)

• Deliver high quality, personalized service in a fast-paced, upscale lounge environment.
• Provide expert guidance on premium cigars, including selection based on strength, flavor profile, and size.
• Educate new cigar clients on proper techniques, including cutting, lighting, and smoking etiquette.
• Recommend and execute cigar pairings with whisky, wine, and other beverages to enhance the guest experience.
• Demonstrate strong knowledge of whisky (single malt, blended, bourbon) and advise guests on flavor profiles and serving styles.
• Assist guests with menu selection, offering informed recommendations on steaks, starters, bites, and desserts.
• Create tailored food and beverage pairings to elevate dining and lounge experiences.
• Consistently upsell premium products, including high-end cigars and top-shelf spirits, contributing to increased revenue.
• Maintain excellent communication with kitchen and bar teams to ensure accurate and timely service.
• Train and support new staff in cigar service, product knowledge, and customer engagement.
• Ensure cleanliness and organization of service areas while adhering to health and safety standards.
• Handle orders, billing, and transactions efficiently and accurately in a high-volume setting.

Waiter - ALLOY FIAMMA RESTAURANT AND LOUNGE

(2024-06 - 2026-03)

Progressed from Restaurant Waiter to Lounge Waiter and Lounge Head Waiter through strong performance and service excellence. Experienced in serving high-end VIP clients across wine, whisky, gin, and cigar lounges. Skilled in premium beverage and cigar knowledge, food and drink pairings, fine-dining service standards, and delivering personalized guest experiences.

Demonstrated leadership through supervising lounge service, training and mentoring staff, coordinating with bar teams, and ensuring exceptional service quality in a luxury environment.

Food Runner & Bar Steward - ALLOY FIAMMA AND LOUNGE

(2024-02 - 2024-06)

• Efficiently delivering food orders to tables promptly
• Strong knowledge of menu items and daily specials
• Maintaining proper food presentation and temperature
• Assisting servers in clearing and resetting tables
• Time management in a fast-paced environment
• Communication and coordination with kitchen and waitstaff
• Attention to detail and accuracy in order delivery
• Supporting overall dining room cleanliness and organization
• Cleaning and maintaining barware, glassware, and utensils.
• Stocking and organizing bar supplies and inventory.
• Basic knowledge of drink preparation and garnishing.
• Ensuring hygiene and safety standards are met.
• Waste management and recycling practices.
• Supporting bartenders in service efficiency.
• Attention to detail in maintaining bar appearance.
• Teamwork and coordination with bar and floor staff.

Waiter - DENILIN AFRICAN KITCHEN- KILIMANI

(2018-09 - 2021-03)

• Prepared the restaurant for service by setting up tables, arranging dining areas, and ensuring cleanliness and proper presentation before opening.
• Checked and restocked service stations with cutlery, glassware, napkins, and condiments to maintain smooth operations.
• Greeted guests warmly, presented menus, and provided detailed information on food and beverage offerings.
• Took accurate food and drink orders and communicated them efficiently to the kitchen and bar staff.
• Served meals and beverages promptly while ensuring high standards of customer service and satisfaction.
• Monitored guest needs throughout service, handled special requests, and resolved complaints professionally.
• Maintained cleanliness of tables and dining areas during service by clearing and resetting tables quickly.
• Processed bills and handled cash/card payments accurately using POS systems.
• Collaborated with team members to ensure efficient workflow during busy service periods.
• Performed closing duties including cleaning dining areas, sanitizing equipment, reconciling bills, and restocking supplies for the next shift.

Nutrition Intern (Attachment) - KENYATTA NATIONAL HOSPITAL

(2023-03 - 2023-06)

Volunteer - COMMUNITY CENTRE FUNDED BY MICROJUSTICE, KIBERA

(2020-10 - 2020-10)

Diploma - Nutrition and Dietetics - Kenya Medical Training College (2021 - 2023)

Kenya Certificate of Secondary Education - St. Hannah's Boys High School (2014 - 2017)