Waiter - CIEL RESTAURANT AND LOUNGE
(2026-04)
- Deliver high quality, personalized service in a fast-paced, upscale lounge environment.
- Provide expert guidance on premium cigars, including selection based on strength, flavor profile, and size.
- Educate new cigar clients on proper techniques, including cutting, lighting, and smoking etiquette.
- Recommend and execute cigar pairings with whisky, wine, and other beverages to enhance the guest experience.
- Demonstrate strong knowledge of whisky (single malt, blended, bourbon) and advise guests on flavor profiles and serving styles.
- Assist guests with menu selection, offering informed recommendations on steaks, starters, bites, and desserts.
- Create tailored food and beverage pairings to elevate dining and lounge experiences.
- Consistently upsell premium products, including high-end cigars and top-shelf spirits, contributing to increased revenue.
- Maintain excellent communication with kitchen and bar teams to ensure accurate and timely service.
- Train and support new staff in cigar service, product knowledge, and customer engagement.
- Ensure cleanliness and organization of service areas while adhering to health and safety standards.
- Handle orders, billing, and transactions efficiently and accurately in a high-volume setting.
Waiter - ALLOY FIAMMA RESTAURANT AND LOUNGE
(2024-06 - 2026-03)
Progressed from Restaurant Waiter to Lounge Waiter and Lounge Head Waiter through strong performance and service excellence. Experienced in serving high-end VIP clients across wine, whisky, gin, and cigar lounges. Skilled in premium beverage and cigar knowledge, food and drink pairings, fine-dining service standards, and delivering personalized guest experiences.
Demonstrated leadership through supervising lounge service, training and mentoring staff, coordinating with bar teams, and ensuring exceptional service quality in a luxury environment.
Food Runner & Bar Steward - ALLOY FIAMMA AND LOUNGE
(2024-02 - 2024-06)
- Efficiently delivering food orders to tables promptly
- Strong knowledge of menu items and daily specials
- Maintaining proper food presentation and temperature
- Assisting servers in clearing and resetting tables
- Time management in a fast-paced environment
- Communication and coordination with kitchen and waitstaff
- Attention to detail and accuracy in order delivery
- Supporting overall dining room cleanliness and organization
- Cleaning and maintaining barware, glassware, and utensils.
- Stocking and organizing bar supplies and inventory.
- Basic knowledge of drink preparation and garnishing.
- Ensuring hygiene and safety standards are met.
- Waste management and recycling practices.
- Supporting bartenders in service efficiency.
- Attention to detail in maintaining bar appearance.
- Teamwork and coordination with bar and floor staff.
Waiter - DENILIN AFRICAN KITCHEN- KILIMANI
(2018-09 - 2021-03)
- Prepared the restaurant for service by setting up tables, arranging dining areas, and ensuring cleanliness and proper presentation before opening.
- Checked and restocked service stations with cutlery, glassware, napkins, and condiments to maintain smooth operations.
- Greeted guests warmly, presented menus, and provided detailed information on food and beverage offerings.
- Took accurate food and drink orders and communicated them efficiently to the kitchen and bar staff.
- Served meals and beverages promptly while ensuring high standards of customer service and satisfaction.
- Monitored guest needs throughout service, handled special requests, and resolved complaints professionally.
- Maintained cleanliness of tables and dining areas during service by clearing and resetting tables quickly.
- Processed bills and handled cash/card payments accurately using POS systems.
- Collaborated with team members to ensure efficient workflow during busy service periods.
- Performed closing duties including cleaning dining areas, sanitizing equipment, reconciling bills, and restocking supplies for the next shift.
Nutrition Intern (Attachment) - KENYATTA NATIONAL HOSPITAL
(2023-03 - 2023-06)
Volunteer - COMMUNITY CENTRE FUNDED BY MICROJUSTICE, KIBERA
(2020-10 - 2020-10)
