Hillary Ochieng

A motivated, adaptable, and responsible industrialist graduate, with outgoing customer service and customer –a focused approach to work. I have a strong drive to see things through to completion. I have excellent communication skills that enabled me to build a strong rapport with customers and colleagues in my previous job. I have a great passion for leadership and management. I am currently looking to progress my carrier in a more challenging role.

 Tele Collection Team lead -Apollo Agriculture

• Monitoring farmers account and give daily update the call center collection team on the collections made and also following up on the missing payments
• Formulating a payment call script and coming with strategies on how to meet the set deadlines
• Training call center agents on the call script, call quality and the key point of interest
• Nurturing team members’ strengths and identifying areas for improvements
• Gathering of insight from the team, compiling the report, 
• Representing and advocating for team needs

2017 - 2022: Jommo Kenyatta University of Agriculture and Technology

Bachelor’s Degree in Industrial Biotechnology (second-class upper honor)

2012- 2016: Homabay High School,

Kenya Certificate of Secondary Education (C+ of 49 points)

2003 - 2011: Sony Complex Primary School.

Kenya Certificate of Primary Education (348 marks)