Hindrah Mokaya

I am a highly motivated, self-driven and hardworking individual. I have excellent public relation skills and I am a great team player. To be a world class and current time oriented humanitarian in the technological and informational field, with excellence, diligence and hard work as key ingredients and the utilization of the rapidly evolving technology in service delivery. I will strive towards the betterment of humanitarian work in whatever capacity I work in.

CUSTOMER CARE AGENT - SHEIN - ISON XPERIENCES

(2026)

Customer care agents at SHEIN play a crucial role in ensuring customer satisfaction and loyalty.

• Responding to customer inquiries via various channels (email, chat, social media, and phone)
• Providing accurate information about products, orders, shipping, returns, and policies
• Assisting customers with order placements, modifications, and cancellations
• Tracking orders and providing updates to customers regarding their shipment status
• Addressing and resolving customer complaints or issues promptly and professionally
• Escalating complex issues to appropriate departments when necessary

DEBT RECOVERY AGENT - FINLEY INTERNATIONAL LIMITED

(2025 - 2025)

A debt recovery organization. The main purpose is to make calls to debtors of various lending organization to try convincing them to pay back their debts. Updating in the system available responses of each customer calls have been made to. After payments have been made also updated are made to check on the progress of the debt payment.

MEDICAL RECORDS TECHNICIAN - TING'ANG'A CATHOLIC DISPENSARY

(2024 - 2024)

• Data entry of new patient files
• Processing and sorting referrals
• Transactions record tracking

PROSECUTION CLERK - ODPP

(2024 - 2024)

Attachment

• Data entry of newly opened police files
• Dispatching files
• Sorting documents
• Shelving

REGISTRY MANAGER - COURT

(2023 - 2023)

Attachment

• Data entry of files and cases
• Automating files records and opening of folders
• Tagging and pagination

Secretary - World Global limited

(2022 - 2022)

• Passport registration
• Served as an agent
• Receptionist
• Served as a Customer care
• Receive calls and mails for the office

Life skills Promoters (LISP) Data entry - Kenya Youth Employment Opportunities (KYEOP) cycle 6

(2021 - 2021)

• Collecting data from field assistance, sorting into their respective folders
• Generating and marking attendance and updating the MIS as required
• Documentation and report writing
• Learning Ionic Framework and web development

Life skills Promoters (LISP) Data entry - Kenya Youth Employment Opportunities (KYEOP) cycle 5

(2020 - 2020)

• Collecting data from field assistance, sorting into their respective folders
• Generating and marking attendance and updating the MIS as required
• Documentation and report writing

Bachelors of Science - information science - MERU UNIVERSITY OF SCIENCE (2020-09 - 2024-03)

KCSE - ST JOHN'S OROGARE HIGH (2015-01 - 2019-11)

KCPE - ST KIZITO PRIMARY SCHOOL (2004-01 - 2014-11)