Hogla Mzugha

Bachelor of Commerce (Finance) Graduate | Banking & Sales Professional

Talent

VoiMember since September 18, 2026

Financial analysis & reportingCustomer service and relationship managementBanking operations and processesCredit and loan processing supportRisk assessment awarenessMicrosoft ExcelSales and MarketingCustomer Relationship Management (CRM)Communication and NegotiationProduct KnowledgeTeamwork and CollaborationTime ManagementReport WritingProblem Solving

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Financial analysis & reportingCustomer service and relationship managementBanking operations and processesCredit and loan processing supportRisk assessment awareness

About

A dedicated and detail-oriented Bachelor of Commerce (Finance) graduate from Kabarak University (Class of 2025), passionate about banking, financial analysis, and customer service. Skilled in financial reporting, credit assessment, and banking operations. Experienced working in a fast-paced banking environment through an internship at Kenya Commercial Bank (KCB) Voi Branch, where I gained hands-on experience in customer relations, account management, loan processing support, and cash handling.

Committed to contributing to the efficiency, accuracy, and growth of financial institutions. Motivated and results-oriented Sales professional with 2 years of internship experience in customer engagement, sales support, lead generation, and relationship management. Skilled in identifying customer needs, promoting products, meeting sales targets, and delivering excellent customer service.

Experience

Intern - Kenya Commercial Bank (KCB) - Voi Branch

(2025-01 - 2025-04)

Assisted in achieving 95–110% of monthly sales targets through customer engagement and follow-up.
Generated an average of 30–50 new customer leads per month.
Maintained relationships with 100+ existing customers, ensuring high customer satisfaction and repeat business.
Processed 20–40 customer orders daily with a high level of accuracy.
Responded to 30+ customer inquiries per day, resolving issues promptly and professionally.
Conducted market research that identified 10+ potential business opportunities each quarter.
Prepared weekly and monthly sales reports with 99% data accuracy.
Collaborated with a sales team of 5–10 members to meet departmental sales goals.
Increased customer follow-up rates by 25%, leading to improved conversion of prospects into customers.
Achieved a 95% customer satisfaction rating based on customer feedback.
Maintained accurate customer records, reducing data entry errors by 20%.