Husna M

A detail-oriented and optimistic engineering professional with a strong foundation in technical troubleshooting, system optimization, and process improvement. Skilled in identifying and resolving complex technical issues, maintaining system uptime, and implementing solutions that enhance operational efficiency. Committed to continuous learning and contributing to innovative, high-impact engineering projects.

Field Service Engineer at KOKO Networks Ltd (2023-01 – 2024-12)

Inspected, modified and approved agent site for ethanol fuel dispensing machinery KOKO Point (KP) and Refill Box (RF) installation. Deployed and installed KPs and mounted RFs at agents site complementing with electrical works supporting the KPs and RFs.

• Inspected, modified and approved agent site for ethanol fuel dispensing machinery KOKO Point (KP) and Refill Box (RF) installation.
• Deployed and installed KPs and mounted RFs at agents site complementing with electrical works supporting the KPs and RFs.
• Conducted thorough hardware quality checks, calibrated the KP fuel dispense accurately and commissioned KPs to the agents.
• Performed regular spot checks and followed up with annual Weights and Measures exercise to verify calibration accuracy on KOKO Points (KP), Smart Tanker Systems (STS) and Smart Depot Systems (SDS).
• Resolved machinery errors, updating network systems, conducted proactive, reactive maintenance, planned retrofits and wellness checks on KP, SDS and STS maintaining efficiency and network uptime.
• Carried out quality checks on decommissioned KPs and RFs, cleaned and reboot the system preparing for its next deployment.
• Resolved agent and customer concerns with clear, effective communication and timely follow-up.
• Documented and presented real-time reports detailing diagnosed error and resolving technique as per the Standard Operating Procedures.
• Documented and updated job safety analysis sheet, work permits, spare parts, defective parts and fuel returns on daily basis.
• Adhered to Health, Safety, and Environmental (HSE) policies while executing field and workshop tasks.

Bachelor of Science in Mining and Mineral Processing Engineering – Taita Taveta University (2015-09 – 2022-10)