2022 January – 2022 June
Customer care Executive at Tudor Sub-district Hospital
I served as a customer care executive at Tudor Sub District Hospital where my main tasks were:
- Answering phone calls and directing them to respective departments
- Receiving incoming mail and dispatching it to their recipients.
- Assisting patients and directing them to their relevant appointments.
- Handling the appointment and walk ins register.
- Helping patients in filling in their medical cards.
- Filling in the patients book in the T.B and HIV Drug section.
2020 July – 2021 December
Operations officer Fugobay and Total Organic Promise limited.
A start-up in Organic farming and Agricultural E-commerce
Tasks include
- Management of the front office which include clerical duties eg photocopying, filing, maintaining farmer records, maintaining sales records, handling incoming mail, dispatching outgoing mail.
- Answering inbound and doing outbound calls to field teams.
- Scheduling meetings and appointments
- Taking notes and minutes in meetings
- Preparing documents for meetings
- Processing and directing mail, incoming packages or deliveries
- Handle incoming mails register
2018 September - 2018 December
Completed my industrial attachment at Nairobi County Government where I was the Team Leader in the Social Service department.
Tasks Included
- Working closely with the CBO s and organizations like Dreams, Lea Toto and Results Japan to ensure there were positive changes in the community Economically, socially, and health wisely.
- Worked with the local community leaders and gatekeepers to identify and mobilize adolescent girls using vulnerability criteria developed by Dreams [LVCT] on issues of Hiv and Aids and early pregnancies.
- Visited some community young groups to teach them entrepreneurship to reduce crime in the area.
- Held health campaigns for Polio and TB in the community.
- Visited Self-help groups and offered training on how to save and invest in their savings
