Ian Ogello
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About
IT Support Specialist with hands-on experience in system troubleshooting, user support, and network configuration, complemented by foundational experience in Search Engine Optimization (SEO) and digital marketing. Proven ability to reduce system downtime, improve operational efficiency, and support large-scale user environments. Skilled in both technical support and website optimization, with a growing focus on leveraging technology to enhance digital visibility and performance.
Experience
ICT Attaché at Kenya Cultural Centre (2024-09 – Present)
- Reduced system downtime by 30% through troubleshooting
- Improved workflow efficiency by 25% using automation
- Managed 500+ user accounts
- Supported database migration of 10,000+ records with 99.8% accuracy
- Documented IT procedures and security protocols
SEO / Digital Marketing Intern at Exotic Online Advertising Ltd (2026-01 – 2026-02)
- Conducted keyword research
- Implemented on-page SEO techniques
- Optimized website content for search visibility
- Monitored performance using Google Analytics
- Supported technical SEO improvements
Education
Diploma in Information Technology – KCA University
