Ibrahim Twaha
Financial Advisor
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About
To utilize my understanding of customer patterns gained in my training as a public relations professional, towards expanding markets for established and growing organizations.
Experience
Financial Advisor - Cooperative Insurance Company
(2023-07)
Field Agent recruitment officer - Apollo Agriculture
(2023-01 - 2023-04)
Field agent recruitment officer - Apollo Agriculture
(2021-09 - 2022-05)
- Conducting call interviews
- Ensuring proper selection of qualified candidates
Tele sales Executive in the operation and sales department - Apollo Agriculture
(2021-02 - 2021-04)
- Loan Approvals
- Making follow up calls with Field Agents and Farmers
- Customer Service/ Engagement
Customer Service Representative - Kenya Revenue Authority
(2020-01 - 2020-12)
- Act as first point of contact to customers and provide accurate facts/information/Response
- Educate taxpayers of their rights and responsibilities
- Assist Taxpayers in: Pin Registration, Filing Returns (IT1, MRI, VAT, PAYE, IT2C, IT2P), Application of Payment slips, TCC and Waivers
- Escalate customer issues to the relevant authorities
- Taxpayer Registration
- Revenue Enhancement – Debt Collection, Payment registration
- Stakeholder Engagement
- Prepare daily/weekly reports
- Camera operations
- Participate in customer service week
Intern - Kenya Tea Development Agency (KTDA)
(2019-05 - 2019-08)
- Editing and writing for publication
- Organizing internal and external events
- Sorting content to be published on company website
- Social Media tracking
- Media monitoring
Education
Certificate - Certificate of proficiency - College of insurance (2025-03 - 2025-03)
Bachelor of Science - Communication and Public Relations - University of Kabianga (2015-09 - 2019-04)
Certificate - International Computer Driving License - Institute of Software Technologies (IST) (2015-03 - 2015-05)
Kenya Certificate of Secondary Education - Senende High School (2013-01 - 2014-11)
Nyang'ori High School (2011-01 - 2012-12)
Kenya Certificate of Primary Education - Mbale Shalom Academy (2003-01 - 2010-11)
