Idah Mutali

Motivated and service-oriented professional with excellent communication and interpersonal skills. Skilled at managing customer interactions, resolving concerns, and ensuring a positive customer experience. Reliable, adaptable, and committed to delivering high-quality support while maintaining strong professional relationships.

Sales and marketing expert at VIVA STORES (2025-01 – 2026-01)

• Built and maintained strong relationships with customers and business partners.
• Promoted company products and services through various marketing channels.
• Generated leads and converted prospects into loyal customers.
• Supported customer retention through excellent follow-up and after-sales service.
• Achieved sales targets and contributed to overall company growth.
• Prepared sales reports and monitored sales performance.
• Worked closely with the sales team to develop and implement marketing strategies.
• Handled customer inquiries, feedback, and complaints professionally.

Operations Customer Expert at NAKAMA BPO (2022-01 – 2024-12)

• Delivered exceptional customer support through phone, email, and chat channels, ensuring high customer satisfaction levels.
• Resolved customer inquiries, complaints, and service issues efficiently while maintaining professionalism and empathy.
• Achieved and consistently met key performance indicators (KPIs), including quality, productivity, and customer satisfaction targets.
• Maintained accurate customer records and updated information in CRM systems to support effective service delivery.
• Collaborated with cross-functional teams to escalate and resolve complex customer concerns in a timely manner.
• Assisted customers with account management, product information, and service-related requests.

Cleaner at JAMES BOROUGH RESIDENCE WESTLANDS (2021-01 – 2022-12)

• Sweeping, mopping, and vacuuming floors.
• Dusting furniture, shelves, and surfaces.
• Cleaning and disinfecting bathrooms and kitchens.
• Emptying trash and recycling bins.
• Washing and folding laundry.
• Changing bed linens and towels.
• Identifying and reporting any maintenance issues or needed repairs to supervisors.
• Ensuring tools and equipment are cleaned, stored properly, and in good working condition.

Cleaner at STEMAIN SOLUTIONS - DTB BRANCH (2022-01 – Present)

• Maintaining a clean and tidy bank environment, including floors, restrooms, and common areas.
• Performing daily cleaning tasks such as mopping, sweeping, and dusting.
• Ensuring restrooms are clean, stocked with supplies, and free from hazards.
• Emptying trash and recycling bins, ensuring proper disposal procedures were followed.
• Restocking cleaning supplies and maintained inventory levels.
• Managing and organizing cleaning equipment and supplies.
• Reporting any maintenance issues or safety concerns to appropriate personnel.
• Providing a welcoming and professional environment for bank staff and customers.
• Maintaining a high level of cleanliness and organization in all areas of the bank.

– St. Mary's Sosio Girls High School (2014-01 – 2017-12)