Sales and marketing expert at VIVA STORES (2025-01 – 2026-01)
- Built and maintained strong relationships with customers and business partners.
- Promoted company products and services through various marketing channels.
- Generated leads and converted prospects into loyal customers.
- Supported customer retention through excellent follow-up and after-sales service.
- Achieved sales targets and contributed to overall company growth.
- Prepared sales reports and monitored sales performance.
- Worked closely with the sales team to develop and implement marketing strategies.
- Handled customer inquiries, feedback, and complaints professionally.
Operations Customer Expert at NAKAMA BPO (2022-01 – 2024-12)
- Delivered exceptional customer support through phone, email, and chat channels, ensuring high customer satisfaction levels.
- Resolved customer inquiries, complaints, and service issues efficiently while maintaining professionalism and empathy.
- Achieved and consistently met key performance indicators (KPIs), including quality, productivity, and customer satisfaction targets.
- Maintained accurate customer records and updated information in CRM systems to support effective service delivery.
- Collaborated with cross-functional teams to escalate and resolve complex customer concerns in a timely manner.
- Assisted customers with account management, product information, and service-related requests.
Cleaner at JAMES BOROUGH RESIDENCE WESTLANDS (2021-01 – 2022-12)
- Sweeping, mopping, and vacuuming floors.
- Dusting furniture, shelves, and surfaces.
- Cleaning and disinfecting bathrooms and kitchens.
- Emptying trash and recycling bins.
- Washing and folding laundry.
- Changing bed linens and towels.
- Identifying and reporting any maintenance issues or needed repairs to supervisors.
- Ensuring tools and equipment are cleaned, stored properly, and in good working condition.
Cleaner at STEMAIN SOLUTIONS - DTB BRANCH (2022-01 – Present)
- Maintaining a clean and tidy bank environment, including floors, restrooms, and common areas.
- Performing daily cleaning tasks such as mopping, sweeping, and dusting.
- Ensuring restrooms are clean, stocked with supplies, and free from hazards.
- Emptying trash and recycling bins, ensuring proper disposal procedures were followed.
- Restocking cleaning supplies and maintained inventory levels.
- Managing and organizing cleaning equipment and supplies.
- Reporting any maintenance issues or safety concerns to appropriate personnel.
- Providing a welcoming and professional environment for bank staff and customers.
- Maintaining a high level of cleanliness and organization in all areas of the bank.
