Igna Juma

A motivated and service-oriented individual with a background in Economics and Sociology, and a Certificate in Front Office Techniques from Kenya Utalii College. Skilled in customer service, reception duties, and hospitality operations. Passionate about delivering quality service, maintaining professionalism, and supporting organizational growth.

Sales Assistant at Cosmetic Retail Shop (2026-01 – Present)

• I advise customers on beauty products to use while allowing them to choose the one they want
• I maintain stock, arranged product displays, and monitored inventory.
• I ensure excellent customer service by processing customer purchases
• I build good customer relationships to encourage repeat sales.
• I listen to customers keenly on their complaints to see where to rectify

All-Round Worker at Khosas Hut (2025-02 – 2025-04)

• Recording financial transactions; payments and receipts
• Preparing basic financial reports; expenses reports
• Assisting with budgeting
• Payroll support

Entrepreneur at Self Employed (2023-01 – 2024-12)

• Built a brand and maintained customer relationships.
• Studied customer behaviour to tailor services.
• Developed a customer-centered service model that encouraged loyalty.

Member at Beyond Borders For Her (2025 – Present)

• Represented the organization during various meetings
• I did secretarial duties like minute writing and updating members of various jobs and meetings available
• Participated in making and distributing reusable pads.
• Promoted menstrual hygiene and mentored young girls.

Volunteer at Mathare Peace Initiative (MPI) (2025-08 – 2025-09)

• I performed secretarial duties like minute writing, writing mails, updating any new information in the group and also printing
• Participated in guidance and counseling during peace days – counseling consisted of both genders;young, teenagers and old people.
• Engaged in peacebuilding activities such as tree planting, interschool matches, and peace walks.
• Contributed to project planning and budgeting

Volunteer Teacher at Sinyolo Girls High School (2019-01)

• Assisted in guidance and counseling of the girls
• Taught Mathematics and Business Studies.
• Assisted candidates mostly during their final revisions

Certificate in Front Office Techniques – Kenya Utalii College (2025)

Certificate in Computer Applications – Matibabu Foundation College of Health Sciences (2024)

Bachelor of Arts in Economics & Sociology – Egerton University (2018 – 2023)

Kenya Certificate of Secondary Education – Sinyolo Girls High School (2017)