Irene Akoth

Dynamic Sales Conversion and Admin professional with over 5 years of experience in fast-paced commercial environments. Proven expertise in turning digital inquiries into measurable sales through rapid response, professional objection handling, and persistent follow-up. Skilled in CRM systems, Sage, and logistics coordination to ensure a seamless customer journey from social media DM to product delivery.

Office Administrator / Sales at Advatech Group (2023-06 – 2026-02)

Office Administrator / Sales role managing leads, documentation, and client feedback analysis

• Proactively tracked and managed sales leads to ensure zero drop-off in the sales funnel
• Digitized manual admin tasks, reducing response times and improving overall team agility
• Managed all invoicing and sales documentation via Sage/Tally, ensuring 100% data integrity
• Analyzed client feedback to provide management with actionable insights for sales strategy improvements

Administrative Assistant at Pacific Stationers (2020-11 – 2023-05)

Administrative Assistant managing key accounts and customer relationships

• Directly managed key accounts (Absa, Safaricom), overseeing the entire lifecycle of orders and contracts
• Developed a feedback system that allowed for the early identification of distributor issues, maintaining high retention rates
• Organized product training sessions and promotional events to strengthen long-term buyer relationships

Intern – Administrative Support at Ministry of Tourism and Wildlife (2019-10 – 2020-10)

Administrative support intern managing correspondence and filing systems

• Supported departmental operations by managing official correspondence and maintaining departmental filing systems

Community Volunteer at Voluntary Service Overseas (2019-02 – 2019-09)

Community volunteer coordinating outreach programs

• Coordinated community outreach programs and managed the flow of information between team members and stakeholders

Research Assistant – Data Collection and Compilation at Twiga Foods Kenya Limited (2018-01 – 2018-12)

Research assistant collecting and compiling market data

• Collected and recorded market data, compiling statistics for analysis to support supply chain decisions

Attachée at Nas Servair (2017-01 – 2017-03)

Attachée providing front-office and administrative support

• Assisted with front-office reception duties and provided general administrative support in a high-volume catering environment

Bachelor in International Tourism Management – Jaramogi Oginga Odinga University of Science and Technology (2014-01 – 2018-12)