Irene Chege

Sight and Sound Computers Ltd (Nairobi)

Corporate Account Manger October 2022 – Present

Managed a number of accounts to ensure that there was sales and growth of the same with a monthly sales target to be achieved. This involved upselling and cross selling ensuring profitable growth within all the organizations Business Units.
Liaised with the customers at an early stage on their IT needs, understanding their requirements and offering a solution.
Constantly engaged with the clients in my portfolio to ensure highest level of customer satisfaction
Intervened in case of any problem in the accounts assigned to me and ensured that it was resolved within the shortest time possible.
Opened new accounts to ensure that we tapped potential clients, created new opportunities and increased the organization revenue base.
Worked on IT related tenders by analyzing them and submitting as per requirements to ensure deal is won.
Provided market intelligence reports on the market trends, product comparison and competitor comparison.
Highlighted any challenges or improvement that the organization needed to make in it processes to achieve its goal.
Prepared and submitted weekly reports for management to analyze.

In addition, I was assigned the role of

Product Manager –Hardware and Software Business Unit (HP, HPE, DELL, DELL ENTERPRISE, ESET and ADOBE).

Sight and Sound Computers Ltd (Nairobi)

Sales Executive: From February 2021 to October 2022

Assisted a group of three account managers in submitting quotations to their clients.
Liaised with clients on phone and reported their purchasing needs to the account managers.
Liaised with the Authorized distributors on stock availability
Negotiated on pricing to ensure we get the best price
Helped with marketing activities such as coming up with brochures, posters for social media marketing, mail shots for clients.
Updated the company’s website with the available products in the market.
Worked hand in hand with the Logistics team to ensure that goods were delivered to the clients in good time

Excellent Communication and interpersonal skills through dealing with different clients both orally and written at different levels of management.
Excellent understanding of the Sales Cycle.
Effective decision making acquired through daily interaction with clients on behalf of the company to ensure both benefits.
Analytical ability improved through working on different customer requirements. Team work which has been enhanced by working together with the other sales team members in achieving organization goals.
Time Management due to dealing with a wide client base which demands for the same and meeting stipulated deadlines.
Upholding integrity as I usually handle crucial documents pertaining to the organization and the client.
Ability to work effectively under pressure, reacting appropriately and quickly to customer demands.
Adaptability due to the rapid change of market dynamics in the IT industry.
Diplomacy skills acquired by dealing with difficult clients and ensuring they are satisfied. Capable of generating reports which will help in growth of the company.

Mwanza Agro Feeds Company Limited – Nakuru Kenya

Business Development Executive – October 2017 to January 2021

Generating and growing of client portfolio Ensuring the budgeted sales target are achieved
Visiting Farmers to get more information of the products they may require Making sales visits and calls to existing customers as well as new and potential customers
To identify tenders and making applications for the firm
Monitoring of emerging market trends and implementation of the same to the firm Identifying new business opportunities and acquiring of new livestock farmers.
Following up with our clients to ask for feedback about the livestock feeds to ascertain on areas that may need improvements.
Consistently attending livestock expos to gain more knowledge on feeds inputs and materials margins

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