Irene Matiko

Operations and Finance leader with 4+ progressive experience across SACCO and cooperative management, receivables and financial operations, general accounting, and company-wide operational leadership. Promoted three times within 15 months, from Intern to SACCO Manager to Head of Operations reflecting consistent performance, adaptability, and leadership growth across finance and operations functions in Uganda and Kenya. Skilled in managing SACCO loan portfolios, receivables and payables, reconciliations, budgeting, and management reporting using Microsoft Dynamics NAV, QuickBooks, Tally, and Power BI.

Experienced in cross-functional leadership, staff supervision, dispatch and stock control, and stakeholder management across multi-department operations. Combines hands-on financial management with operational execution to strengthen cash flow, reporting accuracy, and business performance, positioned to lead operations, finance, or supply chain functions for organizations seeking a results-driven leader with proven ERP fluency and cross-industry adaptability.

Head of Operations - Jeff Hamilton Uganda Ltd - Kampala, Uganda

(2026-05)

• Lifted management reporting accuracy to 96% by consolidating financial and operational data into Power BI dashboards, enabling faster, evidence-based leadership decisions.
• Leads a cross-functional team of 1000+ staff across finance, dispatch, and administrative functions, strengthening company-wide operational performance.
• Cut average workflow turnaround from 3 days to 1 day by standardizing dispatch, stock control, and payment processes across departments.
• Delivered UGX 600M Revenue and Oversee departmental budget of UGX 800M+ monthly, maintaining cost variance within 5% through disciplined financial oversight.
• Strengthened stakeholder relationships by coordinating directly with Nearly 1000+ clients, staff, and leadership on incident reporting, performance updates, and planning.
• Reduced reporting errors by 15% by introducing structured internal control standards, improving company-wide accountability.

General Accountant - Jeff Hamilton Uganda Ltd - Kampala, Uganda

(2026-02 - 2026-04)

• Maintained 97% reconciliation accuracy by managing general ledger entries, reconciliations, and month-end reporting using Tally.
• Reduced payment processing discrepancies by 15% by processing invoices, posting payments, and reconciling accounts through Microsoft Dynamics NAV.
• Oversaw budget planning for UGX 30M+ in monthly departmental spend, contributing financial analysis to inform operational decisions.
• Cut audit preparation time from 5 days to 2 days by maintaining organized financial documentation and internal control processes.
• Strengthened cross-functional collaboration by coordinating with operations and SACCO teams on financial reporting, payment processing, and reconciliation.
• Earned transition into the Head of Operations role by demonstrating strong financial stewardship and operational readiness across accounting duties.

Receivable Manager - Armstrong Young (Kenya) - Nairobi, Kenya

(2025-10 - 2026-02)

• Reduced outstanding receivables by 25% by managing the receivables portfolio through structured reconciliation and collections follow-up, strengthening cash flow.
• Cut days sales outstanding (DSO) from 45 days to 30 days by implementing consistent client follow-up and structured escalation procedures.
• Improved payment posting accuracy from 80% to 96% by overseeing invoicing, payment posting, and account reconciliations.
• Strengthened client relationships by maintaining clear communication on account status, payment terms, and resolution of billing discrepancies.
• Enhanced financial reporting accuracy by preparing receivables aging reports and reconciliation summaries for management review.
• Maintained audit-ready receivables records by consistently documenting reconciliation trails throughout the reporting period.

SACCO Manager - Jeff Hamilton Uganda Ltd - Nairobi, Kenya

(2025-04 - 2025-10)

• Directed SACCO operations by managing a 500+ member loan and savings portfolio, improving processing accuracy using Microsoft Dynamics NAV.
• Cut loan processing turnaround from 3 days to 1 day by overseeing loan processing, payment posting, and payables.
• Improved member satisfaction to 98% by resolving loan and account inquiries, strengthening trust across the 500+ member SACCO base.
• Maintained regulatory compliance by structuring financial records and reconciliations aligned with SACCO reporting standards.
• Strengthened team performance by supervising SACCO associates, improving loan processing and reporting accuracy across the team.
• Earned promotion to Receivable Manager by demonstrating strong financial leadership and portfolio management within SACCO operations.

SACCO Associate - Jeff Hamilton Uganda Ltd - Nairobi, Kenya

(2025-03 - 2025-04)

• Supported processing of loan applications, payments, and account updates for 500+ SACCO members using Microsoft Dynamics NAV under supervision.
• Strengthened reporting accuracy to 100% by assisting with reconciliations and financial documentation across SACCO member accounts.
• Improved member experience by responding to inquiries and providing accurate account information to SACCO members.
• Supported operational efficiency by maintaining daily posting, filing, and financial record-keeping within the SACCO department.

Intern - Jeff Hamilton Uganda Ltd - Nairobi, Kenya

(2025-02 - 2025-03)

• Gained foundational exposure to SACCO and financial operations by supporting loan documentation, data entry, and member account processing.
• Built accounting accuracy skills by assisting with reconciliations and financial reporting tasks.
• Supported daily operations including attendance tracking and administrative coordination, strengthening cross-functional awareness.

Dispatch Manager & Stock Controller - Unga Ltd - Kenya

(2024-01 - 2024-12)

Marketing & Sales - Hashi Energy - Kenya

(2023-01 - 2023-12)

Trolley Assistant - Carrefour - Kenya

(2022-01 - 2022-12)

CPA Level 2 - KCA University

Bachelor of Commerce - Accounting - KCA University (2025)

Certificate in Computer Applications (2024)