Customer Service Representative
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Looking for a versatile and customer-focused professional to elevate your company's customer service experience while ensuring smooth administrative operations? Look no further! I would vouch for myself as an exceptional Customer Service Representative and Administration Expert.
With a unique blend of impeccable communication skills, a knack for problem-solving, and a meticulous approach to administrative tasks, I am poised to deliver extraordinary results. From providing top-notch assistance to resolving complex customer issues with a smile, to efficiently managing administrative duties, I am a professional who will go above and beyond to ensure customer satisfaction and streamline your organization's operations. Welcome aboard an individual who embodies excellence in both customer service and administrative expertise, promising to bring immense value to your team.
MAJOREL KENYA, CUSTOMER SERVICE REPRESENTATIVE
/DATA ENTRY EXPERT
July 2021 – present | NAIROBI, KENYA
Handling customer contacts, including responding to incoming phone calls and written correspondence.
Delivering service excellence by efficient problem-solving and positively reacting to customer situations in a professional,
polite, and clear manner
Meeting standards in volume, quality, performance &
attendance.
Fully investigating the Customer’s requirements using specific systems and procedures.
Understanding and resolving the customer request, or creating &
agreeing on action plans to lead to resolution.
Accurate logging of all contacts and following up on action plans using a case management system.
Where necessary liaising with business partners – i.e. Dealers,
Field Managers, and internal departments to develop service request resolutions & action plans.
Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria.
Performing other related duties, as assigned, flexibility towards work.
Ensuring compliance with company regulations with regard to
Data Security and Protection Standards.
MMC Asafo- Safaricom PLC, ADMINISTRATIVE CLERK
June 2019 – February 2020 | NAIROBI, KENYA
Offered administrative support to managers, ensuring the the smooth running of the project.
Answered calls and responded to emails efficiently, recording accurate messages and swiftly following up on inquiries.
Maintained manual and electronic filling and information systems, ensuring ready and available data systems.
Produced statistical analysis and reporting using Excel.
Handled office activities including, data entry and database auditing, thus maintaining smooth operations.
Coordinated meeting rooms and agendas.
Greeted visitors ensuring they felt welcome, and recorded personal information, and directed them to the appropriate departments with professionalism.
Forwarded letters, packages, and other incoming correspondence to staff and departments without delay.
WELKAN 48 SACCO, ACCOUNTS CLERK
February 2016 – June 2019 | NAIROBI, KENYA
•Collecting all daily contributions from vehicle drivers and shares from the field
•Writing receipts to vehicle owners and ensuring that all the daily contributions are recorded
•Ensuring that all cash balances are well maintained by using the cheque register
•Preparing quarterly budget with assistance from the budget committee
•Carefully recording all written and drawn cheques
•Handling the petty cash book and recording all expenses and incomes
•Maintaining adequate liquidity reserves in accordance with rules and regulations
•Providing periodic reports to the finance committee on the affair of cash balances
•Ensuring that all cash transactions involving the Sacco expenditure is authorized properly
•Handling society members' complaints and forwarding them to the relevant committees
BACHELOR OF COMMERCE, KISII UNIVERSITY
September 2012 – December 2015 | KISII, KENYA
Specializing in Finance and Banking
KENYA CERTIFICATE OF SECONDARY EDUCATION,
2008 – 2011 | NAIROBI, KENYA
KENYA CERTIFICATE OF PRIMARY EDUCATION,
2003 – 2007 | NAIROBI, KENYA
