Isack Mbugua
tour consultant and customer Care services
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About
I am good in handling customer complaints and service
Experience
i underwent my industrial attachment at Nairobi gallery where i gained the following experience
Customer Service & Communication – learned how to interact with visitors and provide clear, accurate information.
Tour Guiding & Interpretation – developed confidence in explaining historical, cultural, and natural heritage to diverse audiences.
Event & Exhibition Management – assisted in organizing exhibitions and maintaining gallery displays.
Administrative Skills – gained exposure to filing, record-keeping, and use of digital tools in daily operations.
Teamwork & Professional Conduct – learned to collaborate with colleagues and adapt to organizational culture.
Education
diploma in tourism management
Ahmed Shahame mwidani technical and training institute 2021 - 2024
