Ivy Malel

An ambitious professional with a foundation in Cooperative Management, driven to deliver meaningful contributions, embrace new challenges, and support organizational growth through innovation and dedication.

Debt Collection Agent at OPTIVUS KENYA LIMITED (2026-06 – Present)

• Conducted effective collection strategies to recover outstanding debts, enhancing company cash flow.
• Engaged with clients to negotiate payment plans and settlements, fostering positive relationships while ensuring compliance.
• Analyzed customer accounts to identify trends and develop targeted collection approaches, leading to increased recovery rates.
• Documented all interactions and updates in the database, maintaining accurate records for reporting and analysis.
• Collaborated with team members to share best practices and improve overall collection efficiency.

Telesales Agent at Kessun Kenya Limited (2024-12-18 – 2025-09-18)

• Conducted outbound calls to potential and existing customers to promote company products and services.
• Explained product features and benefits clearly to customers to encourage sales.
• Handled customer inquiries, objections, and complaints professionally.
• Achieved daily and monthly sales targets through effective communication and persuasion.
• Maintained accurate customer records and updated information in the system.
• Followed up with clients to ensure customer satisfaction and repeat business.

Intern at Chipukizi VOD Cooperative Society (2024-09-03 – 2025-12-15)

• Recruited new members through creative campaigns and personalized outreach, boosting cooperative visibility and engagement.
• Managed member records, communications, and feedback to ensure smooth onboarding and retention.
• Supported marketing strategies, outreach programs, and policy initiatives that strengthened community trust and membership growth.
• Recruited and mobilized new members to join the cooperative society.
• Promoted cooperative products and services through online marketing and direct engagement.
• Created and managed content for social media and communication platforms.
• Maintained accurate records and supported office management activities.

Diploma in Cooperative Management – The Cooperative University of Kenya (2023 – 2025)

Certificate in Information Communication Technology – Top Max College (2023-01 – 2023-04)

Kenya Certificate of Secondary Education – Kirobon Girls Highschool (2018 – 2021)