Jacinta Francis

Highly organized and motivated Business Management graduate with practical experience in administration, customer service, data management and public service. Demonstrated ability to manage records, coordinate appointments, assist clients and maintain confidentiality while delivering excellent customer service. Proficient in Microsoft Office Suite with strong communication and problem-solving skills.

Seeking an opportunity to contribute to organizational success in Administration, Personal Assistance, Customer Service, Sales or Business Support.

Industrial Attachment - Huduma Centre – KRA Department - Kitui

(2026-01 - 2026-04)

• Assisted taxpayers with KRA services and customer enquiries.
• Registered individual and non-individual KRA PINs.
• Processed compliance certificates and obligation changes.
• Assisted in filing tax returns and updating taxpayer records.
• Created eTIMS accounts and invoices.
• Managed appointment booking and customer service support.
• Entered outreach programme data accurately into the SBA system.
• Maintained confidential records and ensured data accuracy.
• Worked collaboratively with staff to provide efficient public service.

Casino Dealer - Millionaires Casino - Diamond Plaza 2, Nairobi

(2022-12 - 2025-01)

• Delivered professional customer service in a fast-paced environment.
• Operated gaming tables accurately while adhering to company procedures.
• Handled cash and gaming chips responsibly.
• Maintained high levels of integrity, concentration and attention to detail.
• Built positive relationships with customers while ensuring compliance with gaming regulations.

Diploma - Business Management - KCA UNIVERSITY (2026-07)

KCSE - AIC MUTONGUNI GIRLS SECONDARY SCHOOL (2016 - 2019)