Jacinta Mukami

Results-oriented English and Literature graduate with practical experience in brand promotion, sales, customer service, supervision, teaching, and clerical work. Proven ability to engage clients, meet sales targets, communicate effectively, and work collaboratively in fast-paced environments.

Brand Ambassador - Safaricom PLC

(2025-10 - 2026-01)

• Promoted and sold Safaricom products and services to customers.
• Interacted with clients to explain product features and benefits clearly.
• Assisted customers with registration, inquiries, and service activation.
• Maintained excellent customer relations while achieving daily sales targets.

Supervisor - Black Eye Conception - Nairobi

(2024-01 - 2025-07)

• Supervised a production team to ensure efficiency and quality output.
• Delegated tasks, monitored performance, and coordinated daily operations.

English Teaching Intern - Flamingo Secondary School - Nakuru

(2025-01 - 2025-04)

• Delivered English lessons and mentored students in writing and comprehension.
• Prepared lesson plans, marked assignments, and conducted assessments.
• Contributed to improved student academic performance and engagement.

Clerk - Independent Electoral and Boundaries Commission (IEBC)

(2022-08 - 2022-08)

• Registered and verified voters' identification documents.
• Ensured compliance with electoral procedures and guidelines.
• Assisted voters by providing clear information and logistical support.

Bachelor of Arts - English and Literature - Mount Kenya University (2025-08)

Certificate - Computer Packages - Philadelphia Institute