Jacinta Nyongesa

English–Swahili language and communication professional with extensive experience working with diverse clients, students, colleagues, and stakeholders across consulting, higher education, and business environments. Strong ability to listen actively, understand the context and intent of communication, and convey information clearly and professionally. Experienced in client communication, responding to inquiries, resolving concerns, maintaining confidentiality, and building rapport with people from diverse backgrounds.

Academic background in Sociology, Language & Communication, combined with experience in customer service, research, communication, transcription, translation and language-related assignments. Highly attentive to accuracy, cultural context, professionalism, and effective communication. Comfortable working independently and remotely using digital communication and collaboration tools.

Part-Time Assistant Lecturer at Kibabii University (2019-01 – Present)

• Communicate complex academic information clearly to students from diverse backgrounds.
• Respond to student inquiries regarding coursework, academic procedures, and related concerns.
• Use active listening and empathy to understand student needs and provide appropriate guidance.
• Build positive relationships through professional, respectful, and effective communication.
• Explain information clearly and adapt communication approaches according to the needs of different audiences.
• Handle sensitive student concerns with professionalism and discretion.
• Facilitate discussions and engage students in both individual and group settings.

Managing Director & Consultant at Bunam Investments Ltd (2017-01 – Present)

• Manage client relationships and provide responsive customer support.
• Communicate with clients regarding services, inquiries, concerns, and administrative matters.
• Listen carefully to client needs and provide appropriate solutions.
• Maintain professional and respectful communication with clients and stakeholders.
• Coordinate administrative activities and documentation.
• Handle client information and business matters with discretion and professionalism.

Business Development Officer / Customer Service Attendant at Liaison Consulting Ltd (2012-01 – 2013-12)

• Served as the first point of contact for clients and handled inquiries by telephone, email, and in person.
• Listened actively to clients to understand their needs, concerns, and expectations.
• Resolved customer concerns and provided timely assistance.
• Built rapport with clients through professional, respectful, and empathetic communication.
• Coordinated client meetings and communications.
• Maintained accurate client records and documentation.
• Supported business development activities through effective client engagement.

PhD in Sociology – Maseno University

Master of Arts in Rural Sociology & Community Development – University of Nairobi

Bachelor of Arts in Sociology, Language & Communication – University of Nairobi