Jack Rotich

Dedicated and customer focused professional with experience providing face to face customer service in a fast-paced environment. Skilled in communication problem solving cash handling and assisting clients with technical and general inquiries. Demonstrates professional adaptability and the ability to work effectively under pressure. Eager to contribute to strong interpersonal and organizational skills in a front desk agent role within the hospitality industry.

Customer Support Assistant - Cybercafe

• Provided face to face service in a busy and fast paced environment.
• Assisted customers with internet services, printing, scanning and technical support
• Responded professionally to customer inquiries and resolved issues efficiently
• Handled cash transactions accurately and responsibly
• Maintained welcoming and professional environment for the clients
• Worked flexible shifts including weekends and public holidays
• Maintained high customer satisfaction through effective communication and problem-solving skills.

Kenya Certificate of Secondary Education