Jackline Akoth

I am an enthusiastic cashier with over five years experience in a fast paced customer facing environments.

MAY 2022– JUNE 2023

CASHIER

QUIVER LOUNGE | NAIROBI

Duties and responsibilities

 Performed opening and closing procedures

 End shift reconciliation and Sending report

 Petty cash management

 Handled cash, mobile and card payments with precision, maintaining customer confidentiality and discretion throughout.

 Used POS register system to total values and complete cheque, card, or mobile payments.

 Educated customers on promotions, offers and special events to enhance product sales.

 Helped meet business needs by working extra shifts.

 Coordinated and corporated with administration and other staff for productive results.

JANUARY 2018 – FEBRUARY 2022

CASHIER

POTS AND PALMS RESTAURANT|NAIROBI

Restaurant Cashier

Pots and Palms Restaurant] | Nairobi, Kenya

Duties and responsibilities

 Used cash registers and POS systems to request and record customer orders and compute transactions.

 Educated customers on promotions, offers and special events to enhance product sales.

 Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

 Completed opening and closing procedures each day.

 Delivered outstanding customer care with proactive sales and listening skills.

 Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.

 Helped meet business needs by working extra shifts.

 Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.

 Trained and mentored new cashiers and clerks in correct processes.

JANUARY 2017– DECEMBER 2017

CASHIER

TRATTORIA RESTAURANT | NAIROBI

Duties and responsibilities

 Greeted customers entering and responded promptly to customer needs.

 Completed opening and closing procedures each day.

 Handled cash register and reconciliation of end shift reports

 Reduced customer wait times through optimised checkout processes.

 Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

 Checked notes carefully to spot counterfeit currency

JANUARY 2021 – DECEMBER 2021

CERTIFIED PUBLIC ACCOUNTANT (CPA PART 1)

KCA UNIVERSITY, NAIROBI

JANUARY 2010– NOVEMBER 2014

KENYA CERTIFICATE OF SECONDARY EDUCATION

MUHORONI SECONDARY SCHOOL, MUHORONI

OTHER TRAININGS UNDERTAKEN

2021: PRACTICAL ACCOUNTING AT CORPORATE STAFFINGS

COVERAGE

• Practical QuickBooks
• Online payroll processing including PAYE, NHIF and NSSF
• Preparing V.A.T and Withholding Tax Returns, Preparing Books of accounts and filing of

Corporate tax returns

2016: CERTIFICATE IN COMPUTER APPLICATION S AT MAGNATECH INSTITUTE